NSP (stopped working) on ESI 100 System|Sundance Business VOIP Telephone Help

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Re: NSP (stopped working) on ESI 100 System #465792 07/20/09 08:42 AM
Joined: Jul 2009 Posts: 16 Newark Jim Doberman OP Member
OP Jim Doberman Member Joined: Jul 2009 Posts: 16 Newark	Sorry, I made a mistake. The IP address for NSP is 192.168.1.131. I tired to access NSP via http and https using 192.168.1.131 but it does not work. I also tried 192.168.1.1 assuming that it might have changed to default for some reason.

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Re: NSP (stopped working) on ESI 100 System #465793 07/20/09 08:45 AM
Joined: Jul 2009 Posts: 16 Newark Jim Doberman OP Member
OP Jim Doberman Member Joined: Jul 2009 Posts: 16 Newark	Quote Originally posted by bdunne: I have never seen an NSP go bad. It's always something else that causes VIP not to work. If the light is not coming on when you plug it in, it's got to be the last mile (or last metre in this case). Is the switch that the NSP is connected to an auto-sensing switch? (i.e will it work on all ports with either a straight through or a crossover patch cable?) If NOT, check your patch cable to make sure it's not a crossover type. It may have got switched despite your best efforts.

Re: NSP (stopped working) on ESI 100 System #465794 07/20/09 08:47 AM
Joined: Jul 2009 Posts: 16 Newark Jim Doberman OP Member
OP Jim Doberman Member Joined: Jul 2009 Posts: 16 Newark	Dear Bdunne: Everything was working until we deleted and added Microsoft Exchange email account on the PC. Again nothing has been changed on ESI, NSP, Cable, Switch. All hardware is as it is. Really, I am scratching my head too...

Re: NSP (stopped working) on ESI 100 System #465795 07/20/09 08:48 AM
Joined: Jul 2009 Posts: 16 Newark Jim Doberman OP Member
OP Jim Doberman Member Joined: Jul 2009 Posts: 16 Newark	Quote Originally posted by upstateny: If you can't ping it and the light isn't lit most likely the NSP is bad............what does esi tech support say?

Re: NSP (stopped working) on ESI 100 System #465796 07/20/09 08:51 AM
Joined: Jul 2009 Posts: 16 Newark Jim Doberman OP Member
OP Jim Doberman Member Joined: Jul 2009 Posts: 16 Newark	I did not call ESI yet. The lights were ON, when the ESI system was booting. I am really surprised with NSP behavior, how could things change when the only thing I changed is Microsoft Exchange account on the PC (not on the server). In fact, six months ago we have upgrade Windows 2003 to 2008 Exchange 2003 to 2007 and nothing happened during that time.

Re: NSP (stopped working) on ESI 100 System #465797 07/20/09 09:19 AM
Joined: Oct 2005 Posts: 3,124 Jacksonville, FL grider Member
grider Member Joined: Oct 2005 Posts: 3,124 Jacksonville, FL	Jim Unplug the mod plug from the NSP and then plug it into a laptop. From that laptop send me an email (address in profile). We gotta get that connected issue worked out before the IP address tinkering gets out of control. By the way, you do know that contacting ESI directly isn't gonna do much good. They only work with ESI resellers. When will you be getting the installer involved?

Re: NSP (stopped working) on ESI 100 System #465798 07/20/09 09:24 AM
Joined: Jul 2009 Posts: 16 Newark Jim Doberman OP Member
OP Jim Doberman Member Joined: Jul 2009 Posts: 16 Newark	Dear John, Ok, will send you an email tomorrow morning. For sure, I do know that cables and Hub are working because I did unplug other WORKING CABLES AND PORTS and plugged to ESI/NSP. I will be contacting installer if I cannot resolve it in the next two days.

Re: NSP (stopped working) on ESI 100 System #465799 07/21/09 04:13 AM
Joined: Jul 2009 Posts: 16 Newark Jim Doberman OP Member
OP Jim Doberman Member Joined: Jul 2009 Posts: 16 Newark	Dear John, I did send an email to you by using the cable which was connected to ESI/NSP. Disconnected the cable from NSP, connected to laptop and an email was sent per your request. It was successful ! As a matter of fact, the laptop is still connected to this cable (NSP) while I am typing this email.

Re: NSP (stopped working) on ESI 100 System #465800 07/21/09 04:14 AM
Joined: Jul 2009 Posts: 16 Newark Jim Doberman OP Member
OP Jim Doberman Member Joined: Jul 2009 Posts: 16 Newark	Can we RESET NSP by user a JUMPER on the Mother Board ? I did see the words NSP RST !

Re: NSP (stopped working) on ESI 100 System #465801 07/21/09 04:21 AM
Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA upstateny Moderator-ESI, Shoretel
upstateny Moderator-ESI, Shoretel Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA	Quote Originally posted by Jim Doberman: Can we RESET NSP by user a JUMPER on the Mother Board ? I did see the words NSP RST ! In order to access the motherboard you need to power down...which would reset the NSP there. You want to be careful doing stuff like this...even if you know what you are doing....in most instance you would void the warranty if there is one......i know under the terms of my contract it would void any warranty that i offer. John Corrigan New Phone Systems and Service

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