web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: May 2004
Posts: 195
Timbo Offline OP
Member
OP Offline
Member
Joined: May 2004
Posts: 195
hi folks!
First let me thank you guys for helping oobie out with the door opener issue we ran into for a recent customer. I can't figure out why ESI tech support never mentioned the diode fix but that is why this site is so great!

Anyway, I have another question that I feel has not been addressed satisfactorily when we call support....
We have a comm-server 100 in-house and are esi-linked to two other sites. Some of our staff had been complaining that the office-to-office calls (using the esi-link) were not loud enough even when the phone volume was turned up all the way (even if using the handset). The solution was for one of our telecom techs to turn up the volume settings on our ESI. This worked OK for the Esi-link calls...they are better, but now we have to turn down our volume on our phones when using a local CO line or it blows you out of your chair (especially if you use speakerphone). So we turn it way down for CO calls but then we can't hear an internal caller that is doing a voice announce on intercom or our voice mail messages are too soft, so we end up playing with the volume controls on every call....very frustrating to say the least!

According to the techs ESI says that there is no way to fix this....I'm wondering if any of you guys have run into this (or something similar) and found a way to make it better at least??

We seem to get a lot of complaints from customers about the volume as well...especially speakerphone volume.

I am not a tech so I don't know what program we used to do the adjustments but I'm sure oobie will jump in here....

Thanks,
Tim

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Jul 2003
Posts: 766
SST Offline
Member
Offline
Member
Joined: Jul 2003
Posts: 766
You might try to lower the line receive volume F23.

Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
***
Offline
Moderator-ESI, Shoretel
***
Joined: Aug 2002
Posts: 2,608
What type of circuit are you using to connect the sites?

Joined: May 2005
Posts: 456
Member
Offline
Member
Joined: May 2005
Posts: 456
What codec are you using on ESI Link? If you're not using G.726, you should- the perceived volume iwill be noticeably better.

Tech support can adjust the handsfree microphone volume, if being heard is the problem on your speakerphones.


Brian Dunne
ETC Telecom
www.etctele.com
Joined: May 2004
Posts: 195
Timbo Offline OP
Member
OP Offline
Member
Joined: May 2004
Posts: 195
Guys....sorry I was expecting oobie to jump in here with some info on our current setup...guess he must actually be working for a change wink

Anyway, we are using cable modem on our end but I'm not sure what the other two sites are using...oobie would know that....
I am also not sure if we are using G.726 or not but I know that some of these same volume differences are showing up at customer sites that are only using pots lines and no VoIP at all. Just seems like the techs have to turn up the CO volume to satisfy the customer but then the intercom is too low due to the volume manually being turned down due to loud CO volume....I don't know it's a little bit frustrating to me. But hey....I'm just a salesman so what do I know?! :bang:


Moderated by  5years&counting, nonameyet 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,696
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,710 CTX100 install
186,795 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 11
TDKs79 8
teleco 4
Who's Online Now
2 members (Professor Shadow, pvj), 168 guests, and 246 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5