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Hello:
I have read most of the posts and none of them seem to address this problem. The problem we are having is that when a call comes in to the VX2 and the caller selects an extension that is on an outside call, the call stays on hold or gets routed to the operator, usually just sits on hold. All of the settings on the G screen are as others have described as correct. I believe that the settings on the right side for disconnect, prefix and trnsfr are the settings in question.
Thank You,
Chuck
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Do you have the "G" screen programmed for day and night?
Also do you have "G" screen progrmmed to forward busy intercom and CO calls?
The srtting for which greeting is heard is on the bottom right side of "G" screen. *1 *2 *3
Good Luck!!
If all else fails, use a BFH.
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Joined: Apr 2005
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Yes, the settings are the same for day and night. All ext. are set to forward busy intercom and CO calls. The system does work properly with intercom calls to a busy ext. I did not know that the *1, *2, *3 determined which greeting but I have tried changing all of them to *1 and it made no difference, CO calls to a busy extension get stuck. Can you call me? I am willing to pay for support from someone that knows this system. Thanks, Chuck <font face="Verdana, Arial" size="2">Originally posted by JJ:
Do you have the "G" screen programmed for day and night?
Also do you have "G" screen progrmmed to forward busy intercom and CO calls?
The srtting for which greeting is heard is on the bottom right side of "G" screen. *1 *2 *3
Good Luck!!</font>
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Joined: Sep 2001
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Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
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Do you have multiple trunk keys on the vx2 ports?As well as the stations if you are using trunk keys instaed of direct trunk aappearances.
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Sorry, I am not framiliar with the terms trunk keys or trunk appearances. How can I find out which is being used? Thanks, Chuck <font face="Verdana, Arial" size="2">Originally posted by pvj:
Do you have multiple trunk keys on the vx2 ports?As well as the stations if you are using trunk keys instaed of direct trunk aappearances.</font>
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Joined: Sep 2001
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Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
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Station programming screen A.Look at an extension number for the vx2 and extension ports and check the keys as to how they are programmed.Adirect trunk key is a key for a specific line.Like if you had 3 lines then you would have keys for lines 1,2 and 3 on the sets ie key codes 001,002,003 .Trunk keys are a key(s) that grab you an available line when dialling out and where incoming calls would appear.ie key code 300
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Ext. numbers 3401-3408 are VX2 Phone type is set to SLI Keys are programmed as follows 01=0300 02=0842 03=0841 04=3001 05=3002 06=3003 07=3004 08=3005 09=3006 10=3007 11=3008 12=3009 13=0840 14=0805 15=0844 16=0810 17=0843 18=0845 19=0810 20=0802 21=0803 22=0809 It appears that these were copied from ext. 3001 because all phones, even the M64 have all the same keys programmed the same way. Thanks, Chuck <font face="Verdana, Arial" size="2">Originally posted by pvj:
Station programming screen A.Look at an extension number for the vx2 and extension ports and check the keys as to how they are programmed.Adirect trunk key is a key for a specific line.Like if you had 3 lines then you would have keys for lines 1,2 and 3 on the sets ie key codes 001,002,003 .Trunk keys are a key(s) that grab you an available line when dialling out and where incoming calls would appear.ie key code 300 </font>
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The problem is lack of trunk group keys.You should have at least 2 300 subcode 100 keys per phone.And all those other keys should be 0000 Sub code 0000 on you vms.
[This message has been edited by Frankiephones (edited April 21, 2005).]
[This message has been edited by Frankiephones (edited April 21, 2005).]
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I currently have 10 ext. with 6 CO lines and 8 ports on the VX2. How should the ext. keys for the users and the ext. keys for the VX2 ports be programmed? Thanks, Chuck <font face="Verdana, Arial" size="2">Originally posted by Frankiephones:
The problem is lack of trunk group keys.You should have at least 2 300 subcode 100 keys per phone.And all those other keys should be 0000 Sub code 0000 on you vms.
[This message has been edited by Frankiephones (edited April 21, 2005).]
[This message has been edited by Frankiephones (edited April 21, 2005).]</font>
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PS On the Keys screen, how do you change the subcodes? and.... On the "G" screen, does the disconnect code, prefix, and transf need to have anything in those fields or are they supposed to be blank? Thanks Again, Chuck <font face="Verdana, Arial" size="2">Originally posted by Frankiephones:
The problem is lack of trunk group keys.You should have at least 2 300 subcode 100 keys per phone.And all those other keys should be 0000 Sub code 0000 on you vms.
[This message has been edited by Frankiephones (edited April 21, 2005).]
[This message has been edited by Frankiephones (edited April 21, 2005).]</font>
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