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Joined: Mar 2010
Posts: 4
Member
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OP
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Joined: Mar 2010
Posts: 4 |
Have an ADIX with 4-port voicemail. Some users are complaining (and I have verified) that when people leave messages they are not being saved.
I would leave a messgae in a users box, but when I log in to check the message it say there are no new messages.
Any thoughts?
Thanks!
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Joined: Aug 2006
Posts: 1,796 Likes: 10
Moderator-Iwatsu
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Moderator-Iwatsu
Joined: Aug 2006
Posts: 1,796 Likes: 10 |
First and foremost, what type and version of voice mail? Iwatsu in-skin or 3rd party stand-alone.
Are the mailboxes of these users full?
Are these mailboxes allowed to save messages?
More info, please.
(BTW, I cleaned up duplicate posts...)
Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
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Joined: Mar 2010
Posts: 4
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OP
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Joined: Mar 2010
Posts: 4 |
It's the IWATSU voicemail 4 port card.
Mboxes not full. It takes the message like normal, but it's not saved.
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Joined: Mar 2010
Posts: 4
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OP
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Joined: Mar 2010
Posts: 4 |
These are regular users that have never had this problem.
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Joined: Aug 2006
Posts: 1,796 Likes: 10
Moderator-Iwatsu
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Moderator-Iwatsu
Joined: Aug 2006
Posts: 1,796 Likes: 10 |
If you have access to the VMI programmer, I would connect to the voice mail system and watch a message being recorded to see where it's actually going.
You might try deleting, then re-creating a mailbox to see if that clears the trouble. Barring that, you're probably going to need a vendor visit. Your vendor can then have Iwatsu tech support dial in the system and poke around a bit. They have programming resources that field guys don't have access to.
Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
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