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Joined: Oct 2011
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I have a situation and unfortunately, I am not a trained tech.

I have a remote system that is working fine with the exception of the DTI-P card. I shows no indicator lights unless the network link to Main Campus is down.

Just to be clear, when network is connected to Main System, no LEDs are lit on the card. If I fail the network, the remote will do it's auto restart and the Green CLKM indicator will come on until it re-establishes the network link. Also note, when Net Link is down, I can unplug PRI and get a Red Alarm, plug back in and Green CLKM LED returns.

I know this is probably to vegue, but we are unable to work with our local partner anymore and I will need to call someone a couple hours away from us to resolve.

Any help is appreciated.

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If the DTI-P is idle, the only indication you would have would be the clock LED indicationg that particular card was the master clock in the system. When you lose your net link, the switch reboots and the card then becomes the master clock as it's the only DTI-P in the system. When you're reconnected to the IP Campus Main, the remote card is no longer the master clock source.

The only other normal indication on the card is a red LED when the card is connected to a call.

As long as calls are coming in and going out, don't worry too much about the LEDs. If you suspect a problem with a card, the quickest check is with a loop-back plug to see if normal indications come up.


Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
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So there should be no indicator lights at all?

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Calls are not coming in or out. My loopback shows no led activity at all.

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What type of PRI do you have? Copper from a smart jack from a telco or a hand-off from a cable company/ISP?


Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
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It's a handoff from the telco, but through an IAD. I already had the Telco come to check their equipment and the tech was kind enough to spend some time with me troubleshooting and even went as far as to replace their equipment just in case. We used his test set in terminal mode to verify incoming and outgoing on the circuit and also set it to network mode to test the line card in our system. It produced the same result.

I am fairly certain its in the programming coming from the Main system.

Two questions I have at this point.

1. Could this have to do with removing the other remote chassis? (The multi campus system previously consisted of a main site and two remotes. One of the two remotes was removed about 3 weeks ago, but the programming is still in the main system. I can not locate a method to remove it in Programmer.)

2. Could this be a licensing issue? Since the card lights up and indicates properly when it's connection to main is severed, and the card seemingly "shuts off" when the connection to Main is made. Does the system terminate it's ability to connect to the PSTN if it's not properly licensed?

Thanks again for your help!

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The only license that would affect the remote is the Campus remote license loaded on the main system, and it takes intent to remove it.

Mentioning another remote that was disconnected certainly could throw a monkey wrench into things, particularly if anything changed in programming, or the recently removed remote was involved in any special call routing.

It's possible the main system isn't seeing the PRI card in the remote anymore, and it could be for a number of reasons. Generally, licenses aren't required if the port in question is connected to a physical circuit card, so it isn't a licensing issue. If everything else comes up correctly on the remote (digital sets, POTS lines, etc) check the programming for the PRI card again at the main site.

You really need to get a certified tech to look at things for you. You have too many variables at this point for a quick guess from anyone on a website.


Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
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Got a certified tech. He told me to reboot the Main system in the Campus. That fixed it... Unbelievable! :bang: :bang: :bang:


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