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#475309 11/10/05 12:24 PM
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mdaniel Offline OP
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Got a Partner ACS R.3 that needs repaired.

Any ideas?


Thanks,


Avaya SMB Authorized Business Partner. ACIS/APSS
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www.regal-comm.com
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#475310 11/10/05 12:29 PM
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what's wrong with it?

#475311 11/10/05 12:35 PM
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mdaniel Offline OP
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When I replaced it the line ports were good, just the extension ports missed up.

When I got it back to the office the thing won't even power up.

Was looking at getting it repaired for a loaner or spare.


Avaya SMB Authorized Business Partner. ACIS/APSS
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www.regal-comm.com
#475312 11/10/05 12:41 PM
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You have mail

#475313 11/10/05 12:42 PM
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pmed

#475314 11/11/05 02:44 AM
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Yesterday I replaced an ACS R3.0. The problem with the old one was that when trying to access either a line (pushing line keys)or intercom (pushing ITCM key)--I just gave out a low static noise. We reset the system (customer only had one module--the 308 ACS) several times. Light on system always came on and the 4 phones would respond to F00 and Ex 10 would respond to System Programming---however the ITCM & Line Keys just would not work. We replaced the KSU and everything worked normal--including the VM. Any ideas as to repairing the module in our shop?---or--who can we send it to and what would be the costs.

#475315 11/11/05 03:16 AM
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You have pm

#475316 11/11/05 03:39 AM
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look at metroline direct they have a repair/swap deal you send your part and $$$ and they send you a refurb prices looked good to me I have acs 6 Im thinking of sending them

I just checked and they do ACS 1-6 for 150.00


Skip
------------------------------------

Serving SW and West central Fl since 1984
#475317 11/12/05 08:16 AM
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mdaniel Offline OP
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Have used metroline several times in the past without much luck.

Units last couple of months and die.

Have used Norstars Electronics with good results with their work but when you do have trouble it takes forever to get back up with someone.


Avaya SMB Authorized Business Partner. ACIS/APSS
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www.regal-comm.com
#475318 11/12/05 11:32 AM
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I've had pretty good luck with A1teletronics out of FL.

#475319 11/12/05 12:52 PM
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mdaniel Offline OP
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What do they charge for a Partner ACS repair?


Avaya SMB Authorized Business Partner. ACIS/APSS
ESI Certified Reseller/Installer
www.regal-comm.com
#475320 11/12/05 01:04 PM
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don't know off the top of my head but I sent you a pm with info.

#475321 11/12/05 01:09 PM
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mdaniel Offline OP
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Thanks,


Avaya SMB Authorized Business Partner. ACIS/APSS
ESI Certified Reseller/Installer
www.regal-comm.com
#475322 12/28/06 07:06 AM
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I need to send out an ACS R6 for repair
2 bad station ports 1 bad CO port
anyone know a good repair center Im a business partner for Avaya and just found out they dont repair there own product , now how cool is that?


Danny
#475323 12/28/06 08:26 AM
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Hey Dan, sorry we do not fix those, but I have a bunch of your phones ready to be picked up. Or should I ship them? Let me know.
Paul

#475324 12/28/06 04:27 PM
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We always send them to Drew telecom In Michigan

They do component level repairs. I have had ACS's with chips blown off by lightning and they come back as good as new.


Pm me for the phone number.

#475325 12/29/06 01:30 AM
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PM sent

#475326 01/01/07 11:54 AM
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PMs Sent

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