|
Joined: Nov 2005
Posts: 84
Member
|
OP
Member
Joined: Nov 2005
Posts: 84 |
Hello everyone! I have a bunch of Toshiba DK2010's that have hookswitches that don't work (I can't use the handset at all, only speakerphone) is there a repair for this?
Thanks! Allan
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
Joined: May 2003
Posts: 2,267
Member
|
Member
Joined: May 2003
Posts: 2,267 |
Yes, there is a repair and it is a very common problem. If you are good with a soldering iron and have a good desolderer, you can replace them yourself. Replacements are available. That said, the new hookswitches that you put in will eventually fail just like the old ones you took out. We re-engineer the hookswitch circuit path and replace the hookswitch with a larger boot and contact. We also offer a lifetime warranty on this repair. You can do it yourself and have it go bad again in two years or give me a call.
|
|
|
|
Joined: Apr 2004
Posts: 4,991
Member
|
Member
Joined: Apr 2004
Posts: 4,991 |
Allan take Pauls advice and call him and your troubles will dissappear.
|
|
|
|
Joined: Feb 2005
Posts: 1,037
Member
|
Member
Joined: Feb 2005
Posts: 1,037 |
Also if they are certain lot numbers Toshiba will replace them for free. There has been very few hookswitch failures that didn't fall into this group of bad hookswitches.
|
|
|
|
Joined: Nov 2005
Posts: 84
Member
|
OP
Member
Joined: Nov 2005
Posts: 84 |
Great thanks! I may give you a call when I get back to work (on days off now!!)
Thanks a bunch.
|
|
|
|
Joined: May 2003
Posts: 2,267
Member
|
Member
Joined: May 2003
Posts: 2,267 |
Toshiba Bob, Every DKT2000 series phone has the exact same hookswitch design. The design of the hookswitch and the circuit path that controls it is flawed. Every one of them that is used with any frequency will go bad. Yes, there were a few lot numbers with bad hookswitches out-of-the-box that Toshiba replaced for free (4-5 years ago??) but they are all long since taken care of. I do not know who told you that those few lots are the only ones with lousy hookswitches (probably Toshiba), but they were dead wrong. The circuit path carries too little voltage and the contact itself is too small. Sign that your hookswitch is failing: You start dropping calls randomly, especially when transferring or going onto/off of hold. Sign that your hookswitch is shot: You can only use the phone in speakerphone mode.
|
|
|
Forums84
Topics94,262
Posts638,696
Members49,757
|
Most Online5,661 May 23rd, 2018
|
|
1 members (Toner),
154
guests, and
244
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|