web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 3 of 3 1 2 3
Joined: Apr 2005
Posts: 75
Member
Offline
Member
Joined: Apr 2005
Posts: 75
just saw a similar problem described over at shoretelforums.com, you might compare notes.

I'd appreciate knowing the fix, once you find it.

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Jun 2009
Posts: 2
Member
Offline
Member
Joined: Jun 2009
Posts: 2
Network is fine. Ext to ext calls or ext to voicemail calls are perfect. event logs clean. TMSNcc indicates normal call setup and teardown. not only rebooted st switch but swapped it out completely. searched build notes and kb for similar problem - nothing. KB11044 has to do with one way audio usually associated with routing problems - not the case here. Starting to think this is an overreacting echo canceller. Just don't know whether it's Shoretel or telco.

Joined: Jun 2005
Posts: 512
mgere Offline OP
Member
OP Offline
Member
Joined: Jun 2005
Posts: 512
Yeah same here, good network, internal calls good, nothing in logs, swapped out sg-30 to first GEN switch 40/08 didn't matter, even a new phone for testing didn't matter and I upgarded to the latest 8.1 GA. I'm going to be on site next week to pull an audio and packet capture.
I though about the echo, handset gain, sidetone, but all of the sites use the same boot files and none of the other sites have this issue.

If the voltage on the telco lines are not at 48v, maybe a little lower would that cause this problem? I never took a reading on the voltage.

Page 3 of 3 1 2 3

Moderated by  dexman 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,696
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,709 CTX100 install
186,794 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 12
TDKs79 8
pvj 4
Who's Online Now
1 members (Curlycord), 120 guests, and 246 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5