web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 2 1 2
Joined: Feb 2007
Posts: 2
KSmith Offline OP
Member
OP Offline
Member
Joined: Feb 2007
Posts: 2
High everybody, first time poster, and ten veteran of the Telcom Industry. I'm having a little problem that I hope you can help me out with. The last time I called AT&T repair to get some binding post numbers, AT&T stated that they no longer give out binding post numbers, and that the customer would have to call out an AT&T tech to hook up the customer's PBX to the MPOE. I filed a complaint with the California Public Utilities Commission who replied that it was AT&T's right to not provide binding post information to the customer. I've combed through all of the laws and regulations I could find, and found nothing that requires AT&T to provide binding post numbers to their customer. I was wondering if anyone out there knows if there is a law or regulation requiring AT&T to give out binding post or cable pair identifiers?

Thanks,
Kevin S. Smith
Stewart Telecommunications
Eureka, CA

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: May 2002
Posts: 17,722
Likes: 18
Member
****
Online Content
Member
****
Joined: May 2002
Posts: 17,722
Likes: 18
All they are suppose to do is tag the DEMARC, so if they didn't do that, that would be what I'd request.


Retired phone dude
Joined: Sep 2006
Posts: 3,290
Member
*****
Offline
Member
*****
Joined: Sep 2006
Posts: 3,290
Ditto.


Arthur P. Bloom
"30 years of faithful service...15 years on hold"

Joined: Feb 2011
Posts: 143
Member
Offline
Member
Joined: Feb 2011
Posts: 143
There's absolutely NO reason or tariff requirement for a LEC to provide customer with a cable/pair/BP information.

Phone number/circuit ID properly tagged at the appropriate pin/jack/test point is ALL that is required.

Why would the customer need the BP anyway? To troubleshoot their own copper pair? I don't think so...


"...Time moves slowly and it goes so fast..."

(Sandy Denny)
Joined: Feb 2007
Posts: 2
KSmith Offline OP
Member
OP Offline
Member
Joined: Feb 2007
Posts: 2
Thanks for the quick replies. Unfortunately the phone company doesn't mark the DEMARCs out here. It must be some regional thing. It looks like I'm gonna have to call out an AT&T tech every time I need to hook up customer equipment to the DEMARC.

Joined: Dec 2002
Posts: 9,423
Likes: 1
Member
*****
Offline
Member
*****
Joined: Dec 2002
Posts: 9,423
Likes: 1
Well if they don't mark the demarc then maybe youre on to something after all...


Jeff Moss

Moss Communications
Computer Repair-Networking-Cabling
MBSWWYPBX, JGAE
Joined: Jul 2001
Posts: 3,342
Likes: 10
Moderator-Avaya-Lucent, Antique Tele
*****
Offline
Moderator-Avaya-Lucent, Antique Tele
*****
Joined: Jul 2001
Posts: 3,342
Likes: 10
What number are you calling for repair - Central California Coast we are using 1-800-332-1321, and keep zeroing out to reach a live person. Then just ask for the "Final Binding Post Number" - always been cooperative!

Joined: Feb 2011
Posts: 143
Member
Offline
Member
Joined: Feb 2011
Posts: 143
Where I am (not an AT&T area but the same rules *should* apply) you can call in a repair ticket for "tag & locate"...and the LEC should come out and tag the circuits/lines appropriately.

From what I recall, a testing point is a tariff requirement. Without knowing the exact location of the test point (demarc)no installation can be considered completed...

My experiences only.


"...Time moves slowly and it goes so fast..."

(Sandy Denny)
Joined: Jan 2007
Posts: 1,951
Likes: 2
Member
*****
Offline
Member
*****
Joined: Jan 2007
Posts: 1,951
Likes: 2
I too have always gotten cooperation (but then I'm a flirt too when it comes to the ladies).

Everything you've heard is truth. Tag the BP or tell me where it's at...please. End of story. There literally is no other outlet.

Tom also has a point in that ANY information you get is subject to interpretation. I have ways where I can call and get certain "counts" that don't otherwise convert to BP numbers. What YOU want (unless you wish to do a little survey and some math) is to get the FINAL BP count.

You may not always find that the person you speak to has that info. There seems to be a smattering of people--some with access to that info...others who do not. Keep trying. You WILL ultimately get what you're looking for.

Be charming, be persistent and prentent you work on the same team if you have to. We'll forgive the impersonation.


"Press play and record at the same time" -- Tim Alberstein
Joined: Jun 2004
Posts: 4,552
Moderator-Comdial, ESI, Voicemail, Cisco
Offline
Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,552
When new service is ordered, always request term and tag. Binding post information is so often wrong. A tag is the best way. Tommy, I've also always gotten BP information (as wrong as it may be) by calling that same number.

It was even better when we were able to access the system that sent tone out on the line. AT&T (actually I think it might have still been SBC at the time) got "smart" and changed the access number and passcode protected it.

Justin

Page 1 of 2 1 2

Moderated by  dexman 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,697
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,712 CTX100 install
186,799 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 11
TDKs79 8
Who's Online Now
2 members (Toner, justbill), 168 guests, and 234 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5