web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#48239 07/10/06 09:26 AM
Joined: Apr 2006
Posts: 45
505BPD Offline OP
Member
OP Offline
Member
Joined: Apr 2006
Posts: 45
Is there a way to check weither there is a bad line or if there is something wrong with the programming? One of my users can no longer make outside calls and when people call her number, they receive a busy signal. The phone company said the phone number is fine. I checked the physical line...looks good. The inter-office connection is working good as well. Thanks for your help.

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

#48240 07/10/06 10:42 AM
Joined: Nov 2005
Posts: 828
Member
Offline
Member
Joined: Nov 2005
Posts: 828
Is this an analog POTS line? If so, test set at frame will verify that it is good going into system. CNTRL C A screen is line test. Enter her Line ID - the result should be Y Y Y. X's are bad. If still doesn't work, move to another trunk port.
If it is NOT an analog POTS line, then none of the above is valid. Here's where your friendly neighborhood phone person comes in handy...
Mike

#48241 07/10/06 11:16 AM
Joined: Apr 2006
Posts: 45
505BPD Offline OP
Member
OP Offline
Member
Joined: Apr 2006
Posts: 45
Thanks for the suggestion. I'll give it a try.

#48242 07/10/06 03:05 PM
Joined: Nov 2004
Posts: 1,580
Likes: 1
Moderator-ESI - Executone
*****
Offline
Moderator-ESI - Executone
*****
Joined: Nov 2004
Posts: 1,580
Likes: 1
OR, If you know the trunk/co # in the system And Your exts start with 3XXX

You should be able to dial for example 9001 to pickup line 1 ,9002 for line 2 etc. 9010 for line 10...

Note: IF you have access to line 1 or 2 or 10etc. and it's not already in use...


I can see the light at the end of the tunnel..

Retirement 2019 ( It has happened )
#48243 07/11/06 04:26 AM
Joined: Apr 2006
Posts: 45
505BPD Offline OP
Member
OP Offline
Member
Joined: Apr 2006
Posts: 45
Great, thanks again for the suggestion. I was finally able to trace it back to Qwest.

#48244 07/13/06 02:12 AM
Joined: Feb 2005
Posts: 1,037
Member
Offline
Member
Joined: Feb 2005
Posts: 1,037
It also might have been busied out in programming. Check under Line Maintenance (I)


Moderated by  nonameyet, pvj 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,693
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,097 Shoretel
187,702 CTX100 install
186,792 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
Who's Online Now
0 members (), 102 guests, and 243 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5