atcomsystems.ca/forum Forums Other TDM Phone Systems Sprint - Tadiran Telephones & Systems Emerald ICE UCD Group Ringing

Special request. I don't think this can be done on the ICE but I haven't had a chance to try it yet.

Small office and the VM/auto attendant answers the calls 24/7.

Callers either dial the persons extension they want to talk to or they dial 7 for the main office staff. Option 7 is an all ring ucd group with all the phones in it.

They asked if the ring tone could be different for the UCD calls than the direct dial calls. When there sitting at there desk they can't tell whether the call that's ringing their phone is a direct dialed call or an option 7 UCD call and they would like to distinguish between the two.

You can set the ring type on a per trunk basis, and you can set the ring type on an per extension basis, but I don't see how you could differentiate the "dial 7" directly. A possible work around if the have the available ports would be to route the Dial 7 call out an analog port and back in a spare trunk and set the ring type there. The limitation would be they could only handle 1 call per trunk.

Good luck with it.

When you change the ring type on the trunks it overrides the extension ring type because it is coming from the auto attendant.
So I have the trunk ring type at default, now the extension ring type can be changed and works great. The issue is the extension will ring the same for an extension call and a UCD group call. I don't think you can differentiate between the two.

Resolution: It can't be done on the ICE

Thanks!

Another work around would be to put an analog port into the UCD group, then use an external ringer.

My first thought is:
Warehouse environment no problem, but an external ringer in an office would be a bit obnoxious. The problem is it would have to be loud enough for the whole office to hear and if your sitting next to that.... heaven help ya. Probably not ideal.

Thanks for your input walterv!

I know the Protege but not the ICE. On the Protege I would changing the display name on the UCD group...which works under the following two conditions:

• Display phone, and
• The end-user has to be willing to look at the display once in a while. Sure it's a nuisance, a bother and an inconvenience, but it does give a wealth of information for those so willing to take a moment out of their day, instead of prattling around and gossiping about things they don't know about, I mean, no one really cares what happened to their crazy Aunt or what particular ringtone they just downloaded especially since they didn't invent the cell phone, now that would impress me more than a noise clip they pilfered that sounds like it is coming from a four dollar 1960's AM transistor radio, I mean who really cares just stop jabbering like a gaggle of geese who just flew in from Canada and get back to work because that is that you are being paid for and remember the person who signs the front of the paycheck is more important than the one who signs that back of the paycheck.

I think that about covers it.

Lets think out of the box here.

"ringer in an office would be a bit obnoxious. The problem is it would have to be loud enough for the whole office to hear and if your sitting next to that.... heaven help ya."

TRUE, but in that environment do this:

Get a Viking PA2A, ditch the speaker. Interface the analog port to line 6 on the PA2A. Behind terminals 1 and 2 (need to remove circuit board from cover to see this) you will have two solder points that provide 12 Volts DC on a ring cycle.

You will interface that 12 volts DC to spare pairs strategically placed on work station jacks throughout the area that needs to hear this different sound.

You will then install a Piezo ringer (Radio Shack Item) (cheap) https://www.radioshack.com/product/index.jsp?productId=2062397

Use double faced tape to install, need to tone down the noise it makes (scotch tape over the opening)

I think this solution (which I have used on other systems) will work.

Good Luck,
If you need further clarification, email me.

Walter

PS Guys (all that are reading this)

If the phone system you have or are using does not provide "dry contacts" on ringing, The PA2A I mentioned with conjunction of a relay, will give you "dry contacts" on ringing.

Just an FYI

I agree with Walter. Good response, always say yes!
I beat my head against the wall with this one too. Ice just won't do it. You can tell them to look at the display and it will say which UCD group is calling, but they won't like doing that.

If you have a spare SLT port you can put it in the UCD group and flash it's light when the group is ringing. Connect a bell(s) or light(s) and your done.

Thanks for the help. I'll consider these options.