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#50887 04/12/11 06:33 AM
Joined: Apr 2011
Posts: 1
OP Offline
Joined: Apr 2011
Posts: 1
I have an ids 84 system w/ Auto Attendant and 2 DVA's. The problem I have is that only 1 dva will answer at a time. calls alternate between the 2 units, but I can't get 2 calls to be answered simultaneously. a second call will be in the AttW state until the first call releases the dva.
is the ids 84 AA limited to only 1 channel? I can't seem to find this info anywhere.

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#50888 04/13/11 05:36 AM
Joined: Nov 2005
Posts: 828
Joined: Nov 2005
Posts: 828
A SINGLE DVA can answer multiple calls simultaneously if properly configured.

1. Do you have adequate DTMF receivers? One for each simultaneous call required.

2. Do you have multiple trunk group keys (LCR keys for best results) on the DVA station "buttons"? I usually put ten LCR keys on each DVA station


#50889 04/17/11 11:26 AM
Joined: Dec 2008
Posts: 280
Joined: Dec 2008
Posts: 280
Agree with mforrence you must have enough DTMF rec installed as well as the key programmed on the station.


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