|
|
|
|
Joined: Apr 2011
Posts: 1
Member
|
OP
Member
Joined: Apr 2011
Posts: 1 |
I have an ids 84 system w/ Auto Attendant and 2 DVA's. The problem I have is that only 1 dva will answer at a time. calls alternate between the 2 units, but I can't get 2 calls to be answered simultaneously. a second call will be in the AttW state until the first call releases the dva.
is the ids 84 AA limited to only 1 channel? I can't seem to find this info anywhere.
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Nov 2005
Posts: 828
Member
|
|
Member
Joined: Nov 2005
Posts: 828 |
A SINGLE DVA can answer multiple calls simultaneously if properly configured.
1. Do you have adequate DTMF receivers? One for each simultaneous call required.
2. Do you have multiple trunk group keys (LCR keys for best results) on the DVA station "buttons"? I usually put ten LCR keys on each DVA station
Mike
|
|
|
|
|
Joined: Dec 2008
Posts: 280
Member
|
|
Member
Joined: Dec 2008
Posts: 280 |
Agree with mforrence you must have enough DTMF rec installed as well as the key programmed on the station.
mjc
|
|
|
|
Forums84
Topics93,970
Posts637,433
Members49,704
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
167
guests, and
31
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
