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#512190 11/13/08 06:20 PM
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One of my long time telephone customers was blackmailed into going to TWC Business Class. They have no way to get DSL, T-1s are outrageous, and they have had TWC Wireless for data. To get broadband cable for data, they had to sign for 5 years of TWC DT for their phones. They dug in the cable, are set up to come out next week, and I get the VM from TWC....they will do the install "prewire" on Friday and I can cut it over on Monday.

The Customer called his sales rep....no Friday, no Monday, we'll do it Tuesday as a tech meet. Guess what? Ding Ding, the TWC Order "lady" e-mails me the cut sheet, says they'll do it Monday, and I can call in on Tuesday to cut it over.

My e-mail reply is that I DO NOT work for TWC and they need to have a tech there Tuesday ONLY.

Now, why would I be so difficult?

One reason is it averages one hour per telephone number to have TWC port these numbers. Ten numbers....ten hours....and no guarantee they'll be correct. I have yet to have one of these work correctly as written. Do I want my customer out of service for ten hours? Did I mention this is a doctor's office?

Fax numbers? Never work until re-programmed in the TWC switch.

TWC is used to providing residential service...each Business Class line has a full residential package....who needs VM? How does "rollover" work? Call Waiting "beeping in" drops calls....you name the mess, TWC Business Class will provide it.

My customer is locked in due to the data requirement. But they agree, they do not want their service cut off for ten hours on Friday, or heaven forbid, Monday morning.

So, If you really don't mind having something-like-but-not-the-real-thing dial tone, occasional service, and never-be-there-on-time service calls, go with TWC Business Class.

mad


Ken
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#512191 11/14/08 06:04 AM
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Good luck Ken, bring the Advil.


JimmyV

"Well informed people know it is impossible to transmit the voice over wires. Even if it were, it would be of no practical value" Boston Post, 1865
#512192 11/14/08 07:04 AM
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....and the saga continues.....Ding Ding's supervisor calls....can't understand why I want a tech meet and his man doesn't need to come out prior.

He still doesn't understand I don't work for TWC! If he wants me to do his cutover and teach his people he will need to pay me.

He got smifted and will be calling the customer to get their permission to work anyway. Customer just talked with me...tech meet on cut day only.

When will the rookies learn? I have dealt with Birch, MCI, on and on and on....no problem. Tech meet and it is done. TWC has the attitude they are the utility so therefore they are right.
Our way or no way. Customer service does not even appear on their radar.

The sum total is do what you are good at....Cable TV, broadband data, and some residential telephone service. Business Class telephone service puts them in the real ball game, the major leagues, and they are still playing T-Ball with the kids.

mad


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#512193 11/14/08 12:55 PM
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The sum total is do what you are good at....Cable TV, broadband data, and some residential telephone service. Business Class telephone service puts them in the real ball game, the major leagues, and they are still playing T-Ball with the kids.

Ya had to remind me, didn't you? Smoke is still coming out of my ears from that 20 something line cutover I had to deal with awhile back.

Cable company telephone GRRRRR! mad mad

-Hal


CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
#512194 11/17/08 04:01 AM
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UPDATE

Due to this customer's owner's participation in a local board that jerked a system out from under me after being their service provider since 1992....as of this morning I fired them and the doctor that owns them (he has been my doctor for decades.). In other words...it ain't my problem no more!!!!


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#512195 11/17/08 07:53 AM
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Ken

Good for you.

#512196 11/17/08 04:06 PM
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Thanks, Ken.


Ken
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#512197 11/17/08 04:06 PM
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I hope that you don't mean that you fired YOUR doctor as YOUR doctor, Ken....You need him.


Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
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#512198 11/17/08 04:25 PM
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Dave, I have known him all his life...and I don't need him that bad, I have a whole VA hospital full of them just a 1/4 mile from his office.... :thumb:


Ken
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#512199 11/17/08 07:04 PM
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And apparently he has no allegiance to you either Ken. Docs are a dime a dozen, good phone men aren't.

-Hal


CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.

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