One of my long time telephone customers was blackmailed into going to TWC Business Class. They have no way to get DSL, T-1s are outrageous, and they have had TWC Wireless for data. To get broadband cable for data, they had to sign for 5 years of TWC DT for their phones. They dug in the cable, are set up to come out next week, and I get the VM from TWC....they will do the install "prewire" on Friday and I can cut it over on Monday.
The Customer called his sales rep....no Friday, no Monday, we'll do it Tuesday as a tech meet. Guess what? Ding Ding, the TWC Order "lady" e-mails me the cut sheet, says they'll do it Monday, and I can call in on Tuesday to cut it over.
My e-mail reply is that I DO NOT work for TWC and they need to have a tech there Tuesday ONLY.
Now, why would I be so difficult?
One reason is it averages one hour per telephone number to have TWC port these numbers. Ten numbers....ten hours....and no guarantee they'll be correct. I have yet to have one of these work correctly as written. Do I want my customer out of service for ten hours? Did I mention this is a doctor's office?
Fax numbers? Never work until re-programmed in the TWC switch.
TWC is used to providing residential service...each Business Class line has a full residential package....who needs VM? How does "rollover" work? Call Waiting "beeping in" drops calls....you name the mess, TWC Business Class will provide it.
My customer is locked in due to the data requirement. But they agree, they do not want their service cut off for ten hours on Friday, or heaven forbid, Monday morning.
So, If you really don't mind having something-like-but-not-the-real-thing dial tone, occasional service, and never-be-there-on-time service calls, go with TWC Business Class.