atcomsystems.ca/forum Forums Other TDM Phone Systems XBlue Networks Telephones & Systems Line 9 not ringing/lighting up on ringing call

45P system had six lines, added a 308 card, programmed six phones to have a 9th line. Day assigned, day receiving, day ringing.

Put the Line 9 button on Extension 10 button using [Feature] # 3, press Extension button, press [Cng], press [Line], dial 9. If you press the button you get the Line 9 dial tone and can dial.

{All this is in the user guide, I am not giving away secrets, do not edit this.}

Incoming calls will not ring, will not light up the Line 9 (old Extension 10 button) light and will not ring on any of the six programmed phones.

Is there some other operation I am missing. I can press the Line 9 button and make calls so I know it is assigned to the phone and the phone is in day mode.

This is going to sound 'newby', how strong is the ring from the CO? Did you try a known good line on the 9th port? John C.

have you tried a 2500 set on the line at the Demark ?
that would be my first step

John, it was almost closing time and we had to leave so I didn't try a real dial tone.

I'm using a Proctor Ring box where you dial any seven digits and the output rings and you can pick up and talk.

One end is hooked up to a DoorKing door box and the other end hooked up to Line 9 of the 45P.

Skip, it will ring a buttset just fine when you press the DoorKing and you can talk just fine. We will pop back on Friday and try a regular line, the object was to save the cost of an AT&T line for the DoorKing and not have people try to learn to hit the flash button if they hear a call waiting click on line one, just too complicated for these people.

I can also try a Proctor or Viking ringdown circuit but this box has worked on other systems before.

Thanks, I was hoping there was some problem with assigning line 9 to that button or there was was some other procedure I missed as the wiring is done and this will finish out the job.

Thanks, Bunnie

Bunnie

I recently ran into one that rang the buttset just fine but wouldn't ring the system , when I tried a 2500 set it wouldn't ring and turned out it was a telco issue

could be the same with your doorking a buttset doesn't take much to ring could be door king isn't supplying enough voltage or proper cycle

I would still try a 2500

Bunnie:

The 45P has a built-in line sense functionality, meaning that if it doesn't see what should be industry standard voltages, it locks out the line from being accessible.

I've never looked into the sensitivity of ring voltage/frequency though. I'd find that to be a bit strange since there needs to be a fairly liberal range with regard to AC because of cable capacitance.

I wonder if this would be your case? I'm with John on this one. You should connect a real CO line to the port and see how it behaves.

Tech support had me try turning CO 9 from a CO line to a PBX line but I don't think that had any effect.

Also suggested was to use a s/l port to ring line nine.

So, I have the first single line port, ext. 34 going to the DoorKing and the DoorKing is programmed to dial the digits 35 for the second ext.

Single line port ext. 35 is directly connected to CO 9. If I go off hook on a digital phone and dial 35, CO 9 rings and I can talk on it.

If I press the 1 button on the DoorKing, I get a busy so until I get a DoorKing person there I can't tell if pressing 7 to unlock the door will work or not.

Any DoorKing gurus out there? What a usurper of time this has gotten to be.

Brilliant idea, NOT, repeat NOT.

Running s/l ext. 34 to a DoorKing and programming DoorKing to dial 35, and connecting s/l 35 to CO 9 SOUNDS like a real Rube Goldberg solution to paying for two AT&T dial tones.

NOT, repeat, NOT.

The customer calls you up saying that the phones are ringing with NO lights lighting up and no one there when you pick up.

Disconnect the s/l from the DoorKing, disconnect ext. 35 from line 9 and ALL is WELL.

Sometimes what sounds like such a great idea is simply unworkable.

We will put employee door opening codes into the DoorKing, no more exotic solutions where you try to break your arm patting yourself on the back.

Bunnie - The explanation for this is really quite simple, but very difficult to see at first. At default, all of extensions on the 45p system are programmed to ring. This includes the single line ports 34 and 35. When you looped extension 35 back into the switch on line 9, every CO Line call into the switch, will ring SLT port 35; so line 9 should begin ringing. To solve this problem, go to the ringing assignment - Extension Settings - for the SLT port 35 and disable ringing on all CO Lines. This should solve this problem.

Ahhhhhh. Never considered removing ringing and appearing from the single line ports. Yes of course that would be there. I didn't think of it and neither did tech support. Multiple heads and a day to think often makes things better.

If I were not so old, I might have solved that but thanks, now all is clear, and once I pull the ringing and appearing it may still work.

I sure would suggest that when they institute software changes, they allow the intercom path to dial digits. We could get this all to work and then not be able to open the door when they press 7.

For some weird reason phone system designers keep you from passing digits on an intercom call. It seems like this is pretty universal as if there is only one phone designer in the whole world.