atcomsystems.ca/forum Forums Other TDM Phone Systems Vertical Telephones & Systems SBX / fax

I know what you mean ED. I was kinda forced here because of cordless phone caller ID. I can't even get the phone to accept changes when I try programming from it. Some stuff I had working just quit. I must need to blow it away & start over.

David

Guess you're going to have to release that grip now Ed. Don't worry, the SBX is a decent system.

The SBX is a decent system. The biggest problem I have with it is that I don't know the programming from memory and the documentation is vague compared to the STS documentation. I still suffer from a hugh learning curve.

This system is a fix for the STS, it fixes the STS's lack of Voip capability.

I have had the SBX since it came out. My tech put it in our office. At first it had so many problems, no volume on speaker phone. Tech Support was not up to speed at the time. It is an impressive piece of equipment now. I put in one Accelerator, ended up replacing it with an XTScIP. Still have the little P.O.S.,they said it was not made to put copper lines on, I should have used SIP.
The STSe is a great little system and I have a lot of them in. Too bad they are going away

I have used PCAdmin to program a small SBX320 system (3.5) with 4 phones and 2 CO lines for a customer. The second CO line is going to a FAX machine configured under station 107. I am able to successfully send faxes from our fax machine to the customer's fax machine. However, evidently not every fax machine is successful at doing so. The customer explains that the phone will ring instead and sometimes they can hear a fax noise and sometimes they hear nothing. Assuming that these are not automated fax machines, I programmed an empty button to transfer these calls manually to the customer's fax. Nevertheless, they are still not getting all their faxes. CO 2 is programmed in hunt.

If it isn't a stand alone line and part of a co hunt group, is it possible that incoming faxes are hunting to a different co line and not ringing to the fax line?

I believe this would only happen in a circular hunt. The 2 CO lines are configured in a linear hunt.

What I would do is find out who is having problems faxing, get a test set, monitor the line, have them try and send a fax. This would tell you whether the far end is sending cng or if it is some type of timing problem etc. Just my two cents worth.

This seems to be the problem:
Some faxes are not sending a fax signal but are waiting for the receiving fax to send one first. Faxes set up with SBX320 appear to only wait for the sending fax to send the signal. The only way to send a signal is to transfer the incoming fax call to the SBX station that the receiving fax is set up with.
We have to program an empty button on the customers' phones to transfer calls to the fax station (in our case extension 107). Then we have to advise the customer to push this button whenever they get a call with a fax tone or no tone. This is quite awkward.

The system is working correctly. The only way for the SBX to know if the call is a fax, is for a CNG tone to be present. If the senders machine is not sending the CNG, then it will never work right.

The only work other work around is to program the line to ring directly to the fax machine. Of course this sends all non-fax calls to the machine as well.

It goes without saying, but it is always best to have a dedicated fax line.