web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#527759 07/02/11 04:31 AM
Joined: Mar 2002
Posts: 3,630
Z-man Offline OP
Moderator-Avaya, Nortel
OP Offline
Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630
Just a few questions that came up after last nights install.

Just to be clear, it seems the only way to make the phone line roll over to VM is to build a station group and overflow. It works fine, but the Caller ID doesn't show up, the station group information does. Anyway to change this?


Does the SBX have mutliple language capabilites? We have an office with a high number of bilingual people.

It a basic system with 6 lines assigned to each phone and DSS indications of all phones (13) on each set. Since all the phones are set to ring, the phones light up like Christmas trees on an incoming call. Anyway to turn this off? Its very annoying to say the least.


Z-man
Avaya SME Authorized Partner
www.omniofficetech.com
Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Aug 2004
Posts: 9,155
Likes: 16
Admin
*****
Offline
Admin
*****
Joined: Aug 2004
Posts: 9,155
Likes: 16
Under system attributes there is a check box for LED interaction (or something like that...I am going from memeory). If you check that the LEDs will not all light up like you are experiencing.


[Linked Image]
Joined: Aug 2003
Posts: 5,154
Likes: 2
Moderator-Vertical, Vodavi
*****
Offline
Moderator-Vertical, Vodavi
*****
Joined: Aug 2003
Posts: 5,154
Likes: 2
Quote
Originally posted by Z-man:
Just to be clear, it seems the only way to make the phone line roll over to VM is to build a station group and overflow.
CO Line Attribute I, Preset FWD Dest.

Does the SBX have mutliple language capabilites? We have an office with a high number of bilingual people.

Are you referring to the LCD or the AA? LCD = Yes. AA = you could build your own menus with multiple prompts.

Joined: Mar 2002
Posts: 3,630
Z-man Offline OP
Moderator-Avaya, Nortel
OP Offline
Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630
Quote
Originally posted by nfcphoneman:
Quote
Originally posted by Z-man:
[b] Just to be clear, it seems the only way to make the phone line roll over to VM is to build a station group and overflow.
CO Line Attribute I, Preset FWD Dest.

Does the SBX have mutliple language capabilites? We have an office with a high number of bilingual people.

Are you referring to the LCD or the AA? LCD = Yes. AA = you could build your own menus with multiple prompts. [/b]
What the customer would like to have happen is calls roll over to CCR1. Then the greeting comes on to say "for english stay on the line, for Spanish press 2. Then under the CCR 1, we will make digit 2 go to CCR2, where they can record a prompt in Spanish. My question would be if we built the company directory as say, digit #8, can we make a Spanish prompt come on instructing them on how to navigate the directory? Also, would callers be able to hear personal voice mail box greetings in either English or Spanish?


Z-man
Avaya SME Authorized Partner
www.omniofficetech.com
Joined: Aug 2003
Posts: 5,154
Likes: 2
Moderator-Vertical, Vodavi
*****
Offline
Moderator-Vertical, Vodavi
*****
Joined: Aug 2003
Posts: 5,154
Likes: 2
Would callers be able to hear personal voice mail box greetings in either English or Spanish?


No. The rest you may be able to accomplish if you're creative enough with the AA.

Joined: Mar 2002
Posts: 3,630
Z-man Offline OP
Moderator-Avaya, Nortel
OP Offline
Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630
I figured as much. Like you said, we will just need to get creative with the AA.


Z-man
Avaya SME Authorized Partner
www.omniofficetech.com
Joined: Jul 2011
Posts: 317
Member
Offline
Member
Joined: Jul 2011
Posts: 317
If the caller id isn't passing through the hunt group then there is probably no caller id on the lines, have you checked that? Never had a problem whether using hunt groups or assigning the stations directly to co line ringing. I always also set the co cid attribute to NAME instead of TEL on all lines.


Moderated by  EV607797, MnDave, nfcphoneman 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,697
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,100 Shoretel
187,712 CTX100 install
186,800 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 11
TDKs79 8
teleco 4
Who's Online Now
0 members (), 140 guests, and 24 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5