Phone Systems


Previous Thread
Next Thread
Print Thread
Rate This Thread
Page 1 of 2 1 2
#532506 - 08/11/12 03:11 PM Mitel SX200 not dialing  
Joined: Aug 2012
Posts: 5
TechGeniuses Offline
Member
TechGeniuses  Offline
Member

Joined: Aug 2012
Posts: 5
Hi; I was just thrown a SX200 system to manage at a hotel. I'm learning it as fast as I can but have one major issue with at least three of the 160 extensions. I can dial another room from them, and can recieve calls fine but when try to "dial 9" for an outside call I don't get a dial tone. The line just seems dead. Usually. About 1 in 20 times it works. And only on these few phones. All else is fine. I changed phones so that is not the issue, Any ideas or suggestions where to look? Thanx

Mitel search for systems, cards, phones, software, manuals and repairs!
Mitel Equipment Search
Mitel Superset 4025 $35
#532517 - 08/11/12 05:26 PM Re: Mitel SX200 not dialing [Re: TechGeniuses]  
Joined: Dec 2005
Posts: 6,264
Lightninghorse Offline
Moderator-Mitel, Panasonic
Lightninghorse  Offline
Moderator-Mitel, Panasonic
*****

Joined: Dec 2005
Posts: 6,264
Fayetteville, NC
3 QUESTIONS
1. Which SX200, it makes a difference.
2. If you dial 9 and then continue, dial tone or not, does the call go through?
3. Are we discussing room extensions, or.....?


When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
#532520 - 08/11/12 06:24 PM Re: Mitel SX200 not dialing [Re: TechGeniuses]  
Joined: Jul 2001
Posts: 1,972
DrPbx Offline
Moderator-Mitel, NEC, Vodavi
DrPbx  Offline

Moderator-Mitel, NEC, Vodavi
*****

Joined: Jul 2001
Posts: 1,972
So.Cal.
You have dead a trunk port(s). Probably happening on all stations. Test you trunks & polarity.

#532521 - 08/11/12 06:33 PM Re: Mitel SX200 not dialing [Re: TechGeniuses]  
Joined: Aug 2012
Posts: 5
TechGeniuses Offline
Member
TechGeniuses  Offline
Member

Joined: Aug 2012
Posts: 5
Hi and thanks for the quick reply. Not exactly sure how to determine which version it is. There is little documentation. It has a 9110-203-217 integrated processor control. There is a plate with the serial number but it's fairly unreadable.
No to the call going through. I tried that a few times. As mentioned about one time in twenty times I could get a dial tone after hitting the '9 button' which is puzzling. I do get a dial tone when I pick up the phone and can call other rooms or the front desk just not after the '9'.
Thanks

#532522 - 08/11/12 06:41 PM Re: Mitel SX200 not dialing [Re: TechGeniuses]  
Joined: Aug 2012
Posts: 5
TechGeniuses Offline
Member
TechGeniuses  Offline
Member

Joined: Aug 2012
Posts: 5
Hi DrPbx. Would that be a dead card? Fortunately the same owner has the same system in another hotel that was replaced so I do have parts!
And the majority of the extensions are fine.

#532550 - 08/11/12 10:51 PM Re: Mitel SX200 not dialing [Re: TechGeniuses]  
Joined: Jul 2006
Posts: 2,307
Carl Navarro Offline
Moderator-Panasonic
Carl Navarro  Offline

Moderator-Panasonic
***

Joined: Jul 2006
Posts: 2,307
NW Ohio
Never mind on the model, it's an SX-200 Generic 217. When you dial '9' you'll see trunk cards light up. My guess is someone did you a favor and changed either the type of signalling or polarity on the trunks. It's not exactly a DIY fix unless you have a set of manuals and about an hour to read up on trunking, class of service, and features. You could be landing an open trunk, or just be restricted from dialing.

Carl




Not my circus, not my elephants.
#532554 - 08/11/12 11:52 PM Re: Mitel SX200 not dialing [Re: TechGeniuses]  
Joined: Feb 2006
Posts: 1,718
Rcaman Offline
Member
Rcaman  Offline
Member
***

Joined: Feb 2006
Posts: 1,718
Pittsburgh, PA
Yes, you have a Generic 217 which was the last Analog system Mitel manufactured. In that switch you have DTMF receivers. You also have Class Of Service and Class Of Restriction parameters that must be programmed properly.

You are venturing into some deep water here. May I suggust you contact a Mitel tech via PM on this forum or contact a Mitel dealer in your location?

Rcaman


Americom, Inc.
Where The Art And Science Of Communications Meet
#532555 - 08/11/12 11:56 PM Re: Mitel SX200 not dialing [Re: TechGeniuses]  
Joined: Aug 2012
Posts: 5
TechGeniuses Offline
Member
TechGeniuses  Offline
Member

Joined: Aug 2012
Posts: 5
Thanks Carl; I have just downloaded the manuals - all 4000 or so pages and will read up a bit. I do have 'spare cards' so could swap out if I had to. Or just switch trunk lines. I think they have about 16 which is overkill now-a-days.
Thanks again, keith

#532578 - 08/12/12 03:48 AM Re: Mitel SX200 not dialing [Re: TechGeniuses]  
Joined: Jul 2006
Posts: 2,307
Carl Navarro Offline
Moderator-Panasonic
Carl Navarro  Offline

Moderator-Panasonic
***

Joined: Jul 2006
Posts: 2,307
NW Ohio
Wow. Normal hospitality was 10:1 before cell phones. Nowadays, we usually just put in 3 or 4 trunks for an 80 room property!

You select trunk groups where you put your turnks in. We used to use 82,84,86 etc. as it was the 11th and 12th card slot in the home shelf.

Carl


Not my circus, not my elephants.
#532724 - 08/13/12 12:58 PM Re: Mitel SX200 not dialing [Re: TechGeniuses]  
Joined: Oct 2004
Posts: 1,056
fifty5footer Offline
Member
fifty5footer  Offline
Member
****

Joined: Oct 2004
Posts: 1,056
Phoenixville, PA
Go to the console, and do a direct trunk select on each of the trunks that should be working. If you can't pull CO dial tone that way, it will not work by dialing a '9'( trunk group access code).
Trouble shoot each trunk individually, until all of them work via the direct access method.


www.ResaleSystems.com 24 x 7 Mitel Parts and Free Tech Support
Page 1 of 2 1 2

Moderated by  DrPbx 

Refurbished Phones & Equipment Search
Shout Box
FREE DESI Labeling System Software!
FREE DESI Labeling Software - Click Here!
Most Recent 5 Post
3rd party SIP extension on SV8100
by Mohammad Jaffal. 11/21/18 01:19 PM
Dailing out No MGI Channels Available
by rainbow999. 11/21/18 12:05 PM
SV8100 Call Forwarding Issue
by GSL. 11/20/18 11:03 PM
SMT-i6021 IP Conflict with itself
by Drunk3nM0nkey. 11/20/18 11:03 PM
DSU with small office lite voicemail
by simpsoncomm. 11/20/18 07:17 PM
Who's Online Now
35 registered members (GlennCK, Touch Tone Tommy, Professor Shadow, bdtprez, Steve Mull, BTS01, Bob Johnson SGF, Joel J., mike b, rainbow999, Silversam, justbill, RATHER BE FISHING, simpsoncomm, Mohammad Jaffal, upstateny, pvj, helpifican, vicbob, Yoda, MooreTel, Skunky, dexman, ChrisRR, Mercenary Roadie, newtecky, 304Tech, BobRobert, Please Just Work, mbhydro, Jared R, hitechcomm, tylan, Derrick, 1 invisible), 633 guests, and 564 spiders.
Key: Admin, Global Mod, Mod
Tech Support Line 1.800.766.3425
Over the Phone Tech Support for your Phones and Business Phone Systems
Popular Topics(Views)
Newest Members
Drunk3nM0nkey, GSL, Jason H, 863mark, roboticsguy1988
48821 Registered Users
Forum Statistics
Forums62
Topics91,842
Posts624,732
Members48,822
Most Online5,661
May 23rd, 2018
Today's Birthdays
DefaultRebuild_Again, grider, jimmid, kgtdesigngroup
Top Posters(30 Days)
justbill 163
dexman 83
ChrisRR 64
RESPONSIVE WEBSITE DEVELOPMENT Need to check code
Free Phone Repair Diagnostic
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2018
Trusted Partners
Sitemap