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Joined: Jun 2004
Posts: 310
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OP
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Joined: Jun 2004
Posts: 310 |
7200 Ver 4.60B with SVMi-20i voicemail.
Can access VM properly when on site via DM.
Cannot access VM remotely via DM.
I have set every possible port in the router suggested by tech support yet I can't get in.
Anyone had this issue and a resolution?
Thanks
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
TCP 6001 needs to be forwarded to the svmi card's ip and NOT the MP20 like you would for a OS7030/7100/7200s
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Joined: Jun 2004
Posts: 310
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Joined: Jun 2004
Posts: 310 |
I had both 6000 and 6001 going to the VM IP.
Still no go.
But thanks.
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Joined: Jul 2003
Posts: 37
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Joined: Jul 2003
Posts: 37 |
Are you using the brand new DM. There's a new one for 4.60b.
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Joined: Jun 2004
Posts: 310
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Joined: Jun 2004
Posts: 310 |
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Joined: Sep 2012
Posts: 1
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Joined: Sep 2012
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I am having exactly the same problem. Tried All the various ports and options
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Joined: Mar 2001
Posts: 3,869
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Joined: Mar 2001
Posts: 3,869 |
There is a new release for the SMVI-20I that cures multiple problems.
Go to the GSBN site and download it, the may cure everything.
THE Bracha, old blond specialist in Rube Goldberg solutions.
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Joined: Mar 2007
Posts: 77
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Posts: 77 |
I am trying to update the software thru Pakage Update but after browsing to the file and selecting upload it just sits there for hours and does nothing, any Ideas?
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Joined: Sep 2012
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The svmi and processor both have to be set to public with private with a valid public ip. 6001 needs to be port forwarded to voicemail ip.
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Joined: Aug 2008
Posts: 48
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Joined: Aug 2008
Posts: 48 |
Hi,
Even connected on the same network, I cannot update the SVMi-20i (with the package update).
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Joined: Apr 2007
Posts: 5
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I'm experiencing the same problem getting to the vm offsite with the newest DM. Port forwards to the MP card work fine. I didn't see anything in the Product bulletin 244 that mentions this issue was specifically addressed.I need to check my system while onsite, but I think it is already on V6.01 from the factory.
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Joined: Apr 2007
Posts: 5
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Joined: Apr 2007
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Verified I was on the newest SVMI-20i software. All other port forwards are working (DM tool to MP, remote IP Phones) Any update on anyone successfully being able to connect to 20i remotely with DM?
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Joined: Apr 2008
Posts: 457
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Posts: 457 |
Do you have port 6002 tcp forwarded to the SVMI 20I
Bobby Mreen
Communications Technician
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
Don't you mean 6001?
*edit* Also TCP 21
Last edited by nameless; 11/20/12 06:05 AM.
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Joined: Apr 2007
Posts: 5
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I did not ask their IT guy to forward 6002. Can anyone confirm that this is what it took to make DM work? I've seen 6002 referenced in a Bulletin from Samsung.
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