atcomsystems.ca/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems Voicemail to wav?

PLEASE READ REGARDING CONVERTER TOOL & KSU.EXE PROGRAMMING SOFTWARE

I have been trying to PM each person individually on a case by case basis, but decided it would be better to place the following post:

After very much consideration and debate, the Administrators have announced that it is is now the policy of this forum to keep installer level programming off of the public board. Therefore download access to these items will be moved to the Installer Forum shortly.

If you do not have Installer privileges and need a specific file converted, we will try to refer you to an Installer who can provide the conversion service.

Thank you for your understanding.

Hello MacGyver,

I am a Network Manager for a national Construction Company and we are moving our regional office. We presently have an Inter-tel Axxess system running at version 4.4 and we are upgrading to a new system-running version 9.0. Some of my users are looking to capture some of their voicemails for various reasons.

My local Inter-tel dealer does not seem willing to help me with this situation. Therefore, after doing some research I found this sight and see that you may have a utility that will convert .r24 to .WAV format.

Any help or guidance with this matter would be greatly appreciated.

To tell you the truth, the most efficient method we use is to (try not to laugh), put a tape recorder next to the speaker and save the message that way.

Hi NCCAdmin. Welcome to the board and thanks for filling out your profile.

I'm not doing any laughing here at Jeff. His method is by far the most practical for the average user who is just trying to save a message. The conversion is more useful for when you need a perfect copy of a .wav to use as an outgoing message.

The process to handle the conversion requires console access and tech level knowledge to identify the necessary files. In any event, under the new board guidelines I'd have to refer you to one of the Moderators or Installers who could handle the conversion for you.

If you have the necessary skills to identify and pull the necessary .r24 files, then you could just email them for conversion and have them sent back. If on the other hand, you needed someone to pull the files, you would either need an onsite tech or one the does remote programming.

If you need remote programming, let me know. We don't do it here unless you're under contract with us to maintain your datacenter as well, but we have some great Mods that can help.

Hi MacGyver. I am in need of the software tool to convert r24 to wave, can you help me out?

If not, just the specifications for these files would be helpful (what the heck are they?)

I'm not sure e-mailing the files for conversion is possible, because of confidentiality issues.

I have located the files on our OS/2 (!) voicemail box and copied them off, so am OK with that part of it.

Thanks for any help!

Hi and welcome to the board! Please finish filling out your profile so we can get to know you. You will find that you will get a much better response to your postings with a complete profile.

The files are a proprietary format that take up less space than a traditional .wav file. I'm sorry to hear about your concerns over sending out the files for conversion as that would be the most economical way to handle it. If you can't have the data leave your control then I'd have to suggest calling in a tech handle the conversion.

MacGyver,
Any way I could get my hands on your converter as well?
Thanks,
Scott

Hi Scott:

Welcome to Tech Talk. I'm sorry but as it said at the top of this page, under the new board guidelines, we can no longer support "Installer Level" issues to end users.

There are a few techs who will do conversions for a small charge if you want to email the .r24 files. If you're interested just let me know how many we're talking about and I'll try to get you a price.

where can i get this tool?