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Joined: Sep 2012
Posts: 11
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We have a Panasonic KX-TDA 100 phone system, using KX-T7625 phones. Trying to set up a way have Agent A transfer Customer to Agent B and have all 3 people on the line at the same time. I know about hitting "transfer" a second time, but that just toggles between Customer and Agent B. I know about "conference" but after all three are on the line then a transfer can't be completed. Any ideas?
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Joined: May 2003
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user manual section 1.4.5 covers all multiple party calls.
Transfer to co must be enabled in COS.
Last edited by brokeda; 09/26/12 12:27 PM.
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Joined: Sep 2012
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Yes, thank you for the user manual reference, it helped me verify that I was looking the right place. I had read it but still wasn't working.
"Transfer to CO" did it! THANK YOU!!!
Question, I saw the security post. Should I be worried about enabling "Transfer to CO"?
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Joined: Jul 2006
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Only if you forget to move the VM ports to a different COS than the ones with transfer to C.O. enabled
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Joined: Sep 2012
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Perfect! Thank you!
They were on the same COS, so I have now separated them. You guys are lifesavers.
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