atcomsystems.ca/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems Block incoming call

Hello, I'm new here and was wondering if someone could e-mail me a detailed list of how to block an incomming call on the inter-tel system.

Thanks!

Brian

Which Inter-Tel system are you referring to?

On the Axxess? It's done via Call Routing Tables. The system rings into the CRT and the table process the lines in order. If it gets to a number pattern that you entered, it handles the call based on the command. For instance, If someone calls my house, and the caller ID is an 800# or other telemarketer type call, they are disconnected.

If it's an older system like a Premier, you'll need an extra piece of hardware.

Is there any way to reorder the CRT?

Hi Dan:

I'm not sure I understand the question. When you say reorder, are you asking if it can process line 4 before line 3? If so you would physically need to move line 4 up in front of three. This can be done by adding a line in the table and then moving the information.

If I misunderstood please let me know.

Sorry, Here's my situation.... I need to block calls from a specific number that are coming into a DID in my CRT. I am using Axxess 8.2. How can I block1 number and let others thru? on the same DID?

Are you receiving caller ID?

On your Call routing table, for that DID set it to ring to another call routing table, that uses Caller ID to route the call. Make the number that they are calling from ring to an application that times out to hang up, and make the E and the + ring to that extension assigned to the DID number.

Worked like a charm. Thans much for your help.

Follow DnR's instructions and you'll be set.

One thing I might add is that the application I have set up to catch the calls I want blocked answers, plays an SIT tone (the tone that indicates the number is disconnected) and then immediately disconnects them.

At my home, I do the same thing, but my recording attempts to sell them a Telephone system for there office. I think it is very Ironic.

How do I get it to play an SIT tone?

Pardon all the questions, but I am a Web Administrator who happened to be put in charge of the phonesystem also.

:rofl: LMAO!!!!!!!!!!!!!!

Oh, grdnwsel:
As for the SIT tone, I took a .wav file that played the sit tone and converted it to an .r24 file. Then inserted it on the AxxessoryTalk. To do that you need to trick the system since you're inserting a file that it doesn't have knowledge of.

The easiest way is probably to do a search for sit.wav on google, then play it into the phone when you create a recording for your application. If you don't get a clean recording let me know and I'll give you the instructions on how to insert it.

UPDATE: I just found a good clean copy of an SIT wav file on my laptop. If you'd like a copy PM me an email address. I'll send you the .wav and the .r24 file.

Thank you both for all of your help. Since taking over our Phone systems. This forum has helped me more than all the manuals in the world.

Looking to Block a number, a head-hunter service keeps calling my employees!

I have one routing table setup to route the calls from my PRI to the desired applications. The "Pattern" is the last 4 digits of the DID and the "Description" the the endire DID. Ring-In Type is "Single" and then Ring-In Destinatio is the application.
So how would I apply this to block a caller ID number? Do i put the entire number in the "pattern" (area code and 7 digits withouth () or -)?

Just lookin for a little help.

Thanks, as always.
Andy

Hey Andy:

Welcome back.

The Pattern is the entire inbound CID (wildcards are allowed.) Description is just whatever you want to tag it so you'll know what it is, such as "Head Hunter."

The CRT processes from top to bottom, so you can have the headhunter's number ring to your dump box, then everything else can ring to the operator or wherever you want it.

Wildcards are:

CHAR. MATCHES
0-9,*, # Specific digits
X Any digit 0-9
A Any digit 0-9, #, or *
N Any digit 2-9
Z Digits 0 or 1
[x] Optional digits; for example, 2[13]2 matches 22 or 2132.
(x-x) Range of digits; for example, (320-360)XXXX matches any 7-digit number with an office code between 320 and 360, inclusive.
E End of dialing; the pattern will not match if any digits are dialed beyond this point. An "E" by itself in a pattern will match when no digits are received (such as anonymous Caller ID calls).
+ Matches 0 or more digits of any value. A "+" by itself will match any incoming information, including anonymous calls that send no digits.

You can find those by pressing F1 when you're in DB Studio on that screen.

So for example, 90355511XX will catch any incoming CID that starts with 90355511 and send it to the dump box. The last line would be XXXXXXXXXX and send that to the operator. That will cause any number that didn't get routed by a previous rule to go to the operator or CRA. I use NXXXXXXXXX instead as I dump all telemarketers.

Thanks for the response. I think i'm close but am not getting the desired result yet.

When i go to the call routing tables in DB programming I have 15 tables, only #1 is in use. The "Routing Key" is set to Trunk Number
My test is with my cell, When adding an entry to this table with my my cell number as the pattern (all 10 digits) and then i have it set to ring my desk phone, it doesn't work.

I tried changing the #2 table Call Routing Key to "Outside Party Number" and then entered my cell as the pattern in this table and my ext as the Ring-In destination but that doesnt' seem to work either.

As i see the 1st routing table is set to route the many different DIDs we have to their appropriate applications. (as we have 4 different recordings based on which number you call).

Any advise is as always appreciated.

Thanks,
Andy

The CO Trunk Group has to be assigned to a CRT. For instance, if I dial 222-555-1111, and that number is in CO Trunk Group 9201, then 9201 has to be assigned to a CRT in both the Day Ring in Type and the Night Ring in Type. That's how it knows what table to process. If you already have the lines ringing into a CRT, then you'd make your entries there.

I was having a little trouble understanding what you typed above, so if I may have answered a question other than the one you were asking. If so, sorry.

Sorry to keep bothering on this issue...

I've got CRT 1 linked to the CO Trunk Group for my PRI, so I now know that whatever i do must be done in CRT 1.

When i enter my fill 10digit cell number into the pattern and leave it as ring-in type single and change the Ring-In destinatio to 138 (my ext) when i try to make a test call from my cell i get the normal recording, not sent directly to my ext.

If i change the ring-in type from single to collected digits i lose my Ring-In Destination.

Any advice again is appreciated.

Your post at 8:16 today is what you need to do, but you need to ring TG to this CRT2 and have it then with no matching go to CRT 1. Do this and it will work.

Makes Sense,
I set the TG to ring CRT2. Int CRT2 I put 2 entries + and E both pointing to CRT1.
Before these 2 entries i put my cell number and pointed it to my ext. Still when i call on my cell i get the main recording.

I must be close.
Is there something else i need to put into the pattern besides just the 10 digits of my number?

Thanks.

Andy why don't you try a phone other than your cell. It shouldn't matter, but perhaps the cell provider isn't transmitting the CID correctly.

Also, just as a test, let's see if CRT 2 is really the one processing the call. For just a moment, change the other two entries in that table to your extension as well and see if the calls go there. Also, are you direct entering your extension or browsing and selecting it? If you're direct entering, try browsing to it. If all calls don't end up at your extension, then you're still processing off CRT 1.

I confirmed that CRT 2 is processing the call.

I also tried another number, landline and it's still not working.

Is it something with how the PRI DIDs we have are setup? I see that all of them are only entered as the last 4 digits in the pattern.
Ex. we have a number 4015551234 as a did 1234 would be the pattern.

Could this have something to do with it? Could i send you some screen shots of my DB screen forf the CRTs, maybe something will jump at you.

if not i'll have to just forget it for now - I don't want to waste your time on something like this. I do appreciate the help you've given.

It sounds as if it is not ringing to CRT2. Please check your ring in destination under the trunk group and verify that it is CRT 2. CRT 2 should be set to outside party number, and will need to be either 7 or 10 digits depending on your area. The destination will be your extension number. It should work fine. I have done this many times.

Andy how did you confirm that CRT2 is processing the call? Did you have all the entries point to your extension?

Also, I know I mentioned this earlier but the CRT processes from top to bottom, so make sure your head hunter entry is at the top of the list.

Feel free to post screenshots here in the thread. Maybe one of our gurus will spot something we've missed.

AH HA! Got it. Thanks for both of your responses!

I didn't have CRT2 set to outside party number. Works great now.

Next step is where should I have "blocked" calls ring to? Should i just create a new application with no recording and have the timeout hangup?

Thanks again!

I have mine go to a CRA that plays the SIT (Standardized Information Tone) followed by a copy I made of the CO recording that says, "You have reached a number that has been disconnected or is no longer in service........" It plays the entire CO message then hangs up on them.

Ok guys, I realize this is beating a dead horse, but I need the Kindergarden version of how to do this. I am using DB Programming 8.2. If I want to block the number 410-123-4567 from calling anyone in our phone system, what do I need to do step by step?

Thanks

Hi jonathanr. First, welcome to the board. As for your step by step request, without seeing your system to know more about it, that could be a tricky request. Essentially what you want to do is have your trunks ring into a Call Routing Table. Then set up the table. F1 in DB Studio will give you the info on setting up the table, but it may be more than you want to tackle if you're not familiar with the process. If you do want to give it a try, your best step by step will be in the manual as you'll get screenshots and other diagrams that you wouldn't get here.

Feel free to post specific questions if you need to though. You might also consider contacting one of the Inter-Tel mods to set it up for you via remote programming. I'm not sure what the hourly rate would be, but it wouldn't take a tech very long to set it up. I think both bullcube and DnRComm offer remote programming. RCA is currently on vacation.

I am having an issue where someone is pocket dialing over and over and over and was looking for a solution instead of going through our provider. Great Idea!

I have done the above but when I select "Collected Digits" for the number I want to block I no longer can enter a Ring-In Destination. It rings to the Primary Attendent. My doc says, "If the collected digits plus the base digits do not make up a valid ring-in destination, the call is routed to the primary attendant."

I'm running DB Studio 3.2 with an Inter-tel/Mitel 5200 version 3.2.4.59

Am I missing something?
Thanks in advance.

Nothing new to add to this, just how I listed the steps out for myself:
Make an existing DID ring to a new call routing table.
Set that new call routing tables’ Call Routing Key as Outside-Party Number.
Make its first entry the number you want blocked, and set it's destination as a hangup CRA.
Make 2 new, separate patterns “+” and “E” and set the destination to wherever you want the 'good' calls to go.
The good calls go where you want, the blocked number gets hung up on.

DnR, I do this the opposite way. Whenever I install a system with PRI, the CO trunk group points to a CRT using Caller ID to route, with E and + pointing to a second CRT routing based on DID.

That way I can intercept any calls from the harassing caller and dead-end them regardless of which number they call and after checking my CID list, I then route based on DID normally.

Just a thought.