|
Joined: May 2007
Posts: 426
Member
|
OP
Member
Joined: May 2007
Posts: 426 |
I have a customer that wants an option on the AA where they press 4 to send the call to another place. Now is this done by making this a mail box or is there an option to make it out dial ? don't work on them all the time. Thanks
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
Joined: Jun 2004
Posts: 4,552
Moderator-Comdial, ESI, Voicemail, Cisco
|
Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,552 |
Yes, you'd do it using a mailbox. There are some other things you'll need to configure to make it transfer out.
Justin
|
|
|
|
Joined: May 2007
Posts: 426
Member
|
OP
Member
Joined: May 2007
Posts: 426 |
Do they have a transfer to cell phones? I see they have for pagers. Looking over programing and it doesn't list what needs to be changed is there a sheet on what you have to change to get this done?
|
|
|
|
Joined: Jan 2002
Posts: 2,328
Moderator-Comdial
|
Moderator-Comdial
Joined: Jan 2002
Posts: 2,328 |
The feature you're seeing is for voicemail notification. What you want to do is 3-way calling. You must understand that 2 of your lines are used. The voicemail is conferencing 2 lines acting as the bridge!
|
|
|
|
Joined: May 2007
Posts: 426
Member
|
OP
Member
Joined: May 2007
Posts: 426 |
This is only going to be done at night. So that will be okay. Is the conferencing done on the mail box or can you do that on the selector like when they press 4 Thanks
|
|
|
|
Joined: Jun 2004
Posts: 4,552
Moderator-Comdial, ESI, Voicemail, Cisco
|
Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,552 |
The routing box points to the mailbox. The mailbox determines what happens to the call.
If you have Centrex or other service with Call Transfer, you can accomplish this without tying up two lines.
Justin
|
|
|
|
Joined: May 2007
Posts: 426
Member
|
OP
Member
Joined: May 2007
Posts: 426 |
Thanks Guys got that part working but cant get the schedule to work for AA
|
|
|
Forums84
Topics94,262
Posts638,697
Members49,757
|
Most Online5,661 May 23rd, 2018
|
|
|
|