atcomsystems.ca/forum Forums TDM Business Telephone Systems Panasonic Telephones & Systems PLEASE HELP GREETING

I am going crazy trying to figure out this. I have the 824 system with the auto attendant on TVA50. When you call in you get the auto attendant, but when you select your option you hear another greeting. I cannot for my life find that greeting. Its for another company and I need it changed or deleted. I even tried factory reset and it is still there. PLEASE HELP.

You should read the manual before resetting anything.
Most likely in the service settings called Custom Menues.
Have a trained tech out or Read THe Manuals.
In the TVA console you tell the VM when to play which custom menu.
The TVA console has EXTENSIVE help section.

I think you can capture system trace and it will tell you what it's playing. However, just look at the sequence for how the TVA answers a call. You may be hearing a company greeting before the custom greeting.

Carl

Port Trunk Settings in the console will show what is playing Day, Night, Lunch and break. What your saying is upon answer you hear a greeting, then you make a single digit selection and it goes to another greeting.
This means it answers with a Custom Menu, one of the digit selectors sends you to another Custom Menu.
You could have 4 different Custom Menus answering based on the time of day. Could be complicated.
You could E Mail someone on this board the Program file, we could build it out as you want and send it back. You may be charged a fee.