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Joined: Aug 2002
Posts: 4,924
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SSPhone Offline OP
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Joined: Aug 2002
Posts: 4,924
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BACKUP YOUR VOICEMAIL AND MOVE THE BACKUP FOLDER TO A SAFE PLACE.

I have hundreds of IPeX customers and just this past week I have had 3 hard drive failures, all on systems with 4 to 5 years of run time. 2 of the 3 had followed instructions and used WINscp to move the backup folder and were able to install the new hard drive restore the database and licenses and were up and running in a few hours.
Every EmaGen voicemail by default were set to do a weekly backup usually Sunday morning at 3 AM. All you need is to go get the backup folder and move it to a safe location, EVERY MONDAY. All of our Maint customers get this service from us free.
End Users call you dealer and ask for instructions on how this is done.

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Joined: May 2008
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Joined: May 2008
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Just wondering if you have ever seen the issue where the backup fails with a mysqldump error
mysqldumpL: Can't get CREATE TABLE for table 'SMDR_EXT_GROUPS'
(Lost connection to MySQL server during query)
Backup failed.

Voicemail is working fine, just looking to restore the config onto a secondary PABX on a DR site that we are commissioning.



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