atcomsystems.ca/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems CID and Call Log

System is a CICS 7.0.

My customer saw a 2 line phone that displayed caller id data on the display. There was a button to scroll back thru previous calls. They want this functionality on the CICS.

I have CID info showing on their 7316 sets during a call. But when they hang up, its gone. Is there a way to show call history other than pressing a call log button, then view, etc.?

Thanks.
Jim

You need to go into the set and allow Call Log and size of log....recommend 10 to 20.

You will have to push a call button then view, etc. Follow the prompts.

Thanks Curlycord and Dave. I did all of that. Just wondered if there was an easier way. This will work fine for them.

Thanks.
Jim

I have a MICS 6.0 and can not get caller Id card to work. I have 1- CI trunk card install for co lines 001,002,003 &004. I have another trunk card for Co Lines 031.When I go to TELCO FEATURES I can't find caller ID set up programming. Help me please.

Make sure the lines is told to Appear and Ring then you should see it in TelcoFeatures/FeatureAssign and input each line as required and say Y to Caller ID.

You should probably start your own thread next time.

Thanks Curly cord, however that did not help.