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Joined: Jun 2009
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I recently installed emanager on an older XP box. No domain, all defaults in place. The software installed fine and I can connect to my CIX with no trouble.
However, I receive an access denied error when trying to look at any setting in the menus. No matter waht, all I get is:
Network eManager server reported this status:
CixName=C-Path, Status=WBEM_E_ACCESS_DENIED
When I clik OK to acknowledge the error I am brought back to the Equipment Details page and cannot do anything. Any advice as to what that error is from? Thank you!

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Typically that error is a permissions issue in the SQL database from what I understand. Is there anything that needs to be configured in IIS or SQL after installing with the defaults?

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I think that was fixed with the default install on Network eManager

On earlier versions you had to manually allow IIS and M&M tools.

What version have you installed?


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Problem resolved. The error 'WBEM access denied' was caused, in my case, from COM + permissions. I had to go into Component services and adjust the permissions for the two EManager applications in COM + Applications. All worked great after those permissions were adjusted.

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I have Windows XP and I had Network eManager V5.20B05 working before I left yesterday....I came in this morning and I get a Connection failed! Toshiba:WBEM_E_ACCESS_DENIED....All that happen between now and yesterday was my computer restarting....Can anyone help....I've tried this on several computers already....I've unistalled and reinstalled and it will work for a day...but the following day seems like i always get the WBEM_E_ACCESS_DENIED problem....Can anyone help? Thanks

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Quote
Originally posted by JnelconCpath:
Problem resolved. The error 'WBEM access denied' was caused, in my case, from COM + permissions. I had to go into Component services and adjust the permissions for the two EManager applications in COM + Applications. All worked great after those permissions were adjusted.
Thanks! This is what fixed the problem. For those of you who are still having this issue, here are the step by step instructions.

1. Open Control Panel > Administrative Tools > Component Services
2. Expand Component Services > Computers > My Computer > COM+ Applications >
3. Right-Click IIS-{Default Web Site//Root/eManager}
4. Click Properties
5. Identity Tab
6. Next to "This User" click Browse
7. Enter a local admin account (typically eManagerUser, but any local admin account will work)
8. Type in the password/confirm password
9. Click Ok
10. Restart the machine

This is what work for me. Hope it helps. smile

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I want to update this now that there are new operating systems and a new version of emanager.
I ran into this same error when attempting to install the new version of Emanager on Windows 7. I didn't know what to do and I stumbled on this old thread form 2009 in which I helped solve the problem! I got caught up on this solution and went to work on Windows 7.
I got emanager 5.2 to install ok, and after adding the site to the local intranet zone in Internet Explorer, I added the computer to the domain. Boom - I lost access.
Turns out its the App Pool Identity that is the problem on a domain. During install, emanager uses the emanageruser to access the database and as the app pool identity in IIS. Once on a domain, that user account is worthless. here is the fix.
In IIS, click the Application Pool
Locate the emanager app pool, right click and edit advanced settings. From there, change the app pool identity to the local system account.
That's it. I can now access this form a web browser anywhere in the network (domain).
There are no longer any COM Plus Applications listed in Component Services with version 5.2.


Moderated by  Carlos#1, phonemeister 

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