atcomsystems.ca/forum Forums TDM Business Telephone Systems NEC Telephones & Systems define waiting time for extension to oring prior to Automated attendant?

Hi

My pbx suddenly stopped to wair 30 seconds before the automated attendant kinks in. Does any body knows the setting for this? I need the phones to ring 30 sec prior to the Automated attendant to take the call.

Thanks

Check your CFNA timer.

Or, whatever extension or virtual extension is ringing on incoming calls could have been inadvertently changed to call forward immediate.

If you can post the system type - someone can likely tell you which program numbers to check....

Thanks.

I have a NEC Elektra Elite IPK II PBX.

i HAVE THE MANUAL BUT i HAVE NOT BEEN ABLE TO FIGURE OUT THE CODE TO FIX THE NO RING ISSUE.
I check the ringing group and all the machines are in the same group.

Thanks for your reply. It is appreciated.

Check that you aren't in night service or some other mode.

Thanks to all who replied.

I have still the issue. I have checked my operation mode, the ringing group assignment and I have the same issue.

The incoming call are suppose to ring 5 times before the automated attenddant to grab them, but they are being grabbed intermediately.

Any advise on what setting to check to make this option work fine?

I have a nec elektra elite ipkii PBX.

Thanks