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Joined: Mar 2013
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I'm working on a Partner ACS (R5) connected to a ParnterMail VS (R5). I want line 8 to ring to ext 16 for 4 rings, then go to her VM. I've programed Line Coverage Extension(#208)for line 8= ext 16, Call Coverage rings(#320) is set to 6 rings, VMS Cover Rings (#321) is set to 4 rings,VMS Hunt Schedule(#507) is Night Only, VMS Hunt Delay(#506) is set for 6 rings. I've assigned line owner ship in the VM on line 8 to be MB16. Currently, it rings only ext 16 for 8 rings and is then answered by the main VM greeting. What am I missing?
Matt Kuestersteffen
Great Plains Communications
Wichita, Ks
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Joined: Feb 2005
Posts: 12,344 Likes: 3
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Joined: Feb 2005
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Look up Call Coverage and Line Ownership and decide which one you want. Looks like you have settings for both at the same time.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
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You will need to assign line ownership within the VM programing and set your #206 to option (3).
Last edited by mdaniel; 03/13/13 04:59 PM.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Jul 2001
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Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
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#208 Call Coverage will get the call to the mailbox, as long as you set #206 to 2, and be sure that the line appears and rings on the extension.
Mike's instructions on setting #206 to 3 and programming Line Ownership within the VM is valid as well.
The difference is: Does the line appear on any other extensions? Does the covering/owning extension use DND? Do you want to be able to answer the line from any other extension before the VM answers IF the covering/owning extension in on DND?
Coverage: The DND makes the call go to VM immediately
Ownership: The call still rings on other sets even if the the owner is on DND.
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