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Joined: May 2005
Posts: 526
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Joined: May 2005
Posts: 526 |
I have a customer that says they want to do a star 7 and grab a call from any phone that is ringing in the department they are in.
I am success full in that I can do a star 7 and the ringing ext number and grab it. One of the employees says this worked at the office she came from and it was a 3300 as well, she said it was about 3-4 months old. This system is about a month old so assuming software levels are the same or close. She indicated they were in some type of group?
Thanks in advance for any help!!
Randy
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Joined: Jun 2010
Posts: 136
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Posts: 136 |
pick up group , sounds like,, and they should get a PICKUP prompt on their phone if they pickup the handset while the other phone is ringing
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Joined: Sep 2008
Posts: 392
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Feature Access Codes can be whatever the programmer makes them. In this case it sounds like the *7 is for Directed Call Pickup instead of Call Pickup. f they agree you can change the code.
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Joined: May 2005
Posts: 526
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Joined: May 2005
Posts: 526 |
Yes I changed the code to be 7 for directed call pickup. and dialing *7 + the rining ext will get the call, they insist they only dialed *7 at the other location and did not have to follow up with the ext number that was ringing. I build pickup groups and put all department phones in that group and tried making a call from my cell and lifting the handset on a phone in the group of a phone that was ringing and also a member of that grop and dialed *7, it didn't automatically connect like they say it should
Thanks
Randy
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Joined: May 2005
Posts: 526
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Joined: May 2005
Posts: 526 |
OK it just hit me like a ROCK .... Directed is where I changed the feature code not "Pickup" .... now I feel stupid sorry!!!
Randy
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Joined: Sep 2008
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