atcomsystems.ca/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems Network eManager - Outbound Caller ID?

Hi all!

We've been having some problems at our company with our Toshiba representative, so I've pulled in some of the work myself, to save on time and headache trying to get them to perform smaller, routine tasks to our phone system. Unfortunately, however, I've given myself my own headache, being stumped at trying to do what I thought was a simple task! So, I thought I'd come to the experts, so you could set me straight

Basically we have a block of a bunch of DID numbers that go into our system. However, almost none of them are actually used. It has been requested that a number of our employees want to have their own inbound phone number, rather than having to go through the receptionist if someone wants to call them. So, far, I have this set up correctly and it seems to be working fine. To do so, I did the following:

- (Trunk -> DID)
- I select the group, and then the DID number.
- I changed the Audio Day1/Day2/Night Dst Digits from 555 to the extension of the user who wants the DID.

At this point, things work great. If you call the phone number, it rings right to their desk. However, if you call OUT from that phone, it shows the primary main desk phone number, NOT their configured DID number.

Before I took over, our rep had configured a few other numbers to do the same, and theirs worked just fine. Inbound calls go to their phones, and outbound calls from their phones show their individual number. But for the life of me, I can't seem to find that missing configuration setting!

Can someone help me out in what I'm missing to get their outbound calls to match the inbound DID number?

Thanks all!

Goto Trunk-->Calling Number
Choose OLG for PRI
Enter the 10 digit default number in 321-01 and the local area code in 321-02
Then in 322 the Source Type is Prime DN and the Source number is the extension number. The Special Number Assignment is the 7-digit DID number. It will use the area code set in 321-02 above.

To the best of my knowledge, the Special Name Assignment is not supported.

Wonderful!

Thank you so much for that. I was almost in the right spot, and was SO close, but was missing the part down below where you entered their source name, and special number assignments. Once I added that bit in for their specific line, everything was happy!

Thanks again for your help. You turned my headache into a coffee break!

Time to revive an old thread!

So, sometime in the past few weeks or so, it appears that our outbound caller ID broke on the lines that I added this to about 8 months ago. I got a call from one of our employees saying that people were confused, because her caller ID no longer showed her number, but instead were showing our primary outbound line's number again.

I double checked, and I see that the Trunk --> Calling Number block is still showing what it should be showing. The right OLG is selected, the Default Number is the number that people are seeing when this person is calling out, 322s Source Time is "Prime DN", her Source Number extension is selected, and the Special Number Assignment shows her 7-digit DID.

Yet, the number is now ringing out using the default number, instead of her DID.

Thoughts?

Thanks!

Sounds like the provider is not letting you control the outbound caller ID

So you think it's an issue with a changed configuration via our phone provider, and not the phone system itself?

That's kind of what I was wondering too, since it doesn't *seem* like anything changed on our end. But I've had a heckuva time trying to deal with our phone provider (it took two weeks the last time to get them to properly add a DID number to our account when they accidentally deleted it), so I'm trying to avoid contacting them if I don't need to!

I got a hold of our phone provider, and they said that they're not blocking the caller ID information, and they're passing along the exact information that they received.

Therefore, they're claiming that the caller ID they're receiving IS our primary number, and that it's coming across on all of our DID lines, AND our Analog lines (including our FAX line).

That absolutely doesn't make any sense to me...... I'm confused! Any other ideas on where it could be, if the phone company doesn't claim that they have anything misconfigured?

I bet you have a carrier for your phone lines such as CBeyond.

Some carriers are competent and some are NOT.

You fax line proves they don't know their donkey from a hole in the ground.

Lol! I love it!

We've got a ticket in with our phone hardware support company to come out on Wednesday to take a look at it. Hopefully they'll be able to talk some more sense into the phone company. The rep I talked to was nice, but at the same time he seemed quite a bit confused.

I'm not a phone system expert by any means. I'm pretty sure that our fax machine's analog line runs through an expansion card on our Stratagy EX phone system. Though I don't know what that means when it comes to data that's sent outside the phone system.

*ow*, my brain!