sundance-communications.com Forums Member Forums Telephone Complaint Department & Contractors mitel mx controller

Yes you mitel dealers sell this product for big money and install it and change passwords when installed then when property owners changes hands you want to charge 500 dollars to reset it to 1000 that is total BS and you shouldn't be in business. Screw the new owners nice what gives you the right to change installer passwords and extortion the rights of the owners that paid for the system

First of all, Mitel makes the changes. That process is controlled entirely by Mitel. The fact is that most of the motel owners owe money to the company that was doing the telephone work and Mitel does protect their dealers. We have been screwed so many times by hotel and motel owners that change hands and leave the bills unpaid. Then, the new owner wants all kinds of changes or repairs made and they think they are being taken advantage of. Well, that's BS. You want to vent about unscrupulous business people, look no further than the hotel and motel owners. I could retire and live very well on just the money I am owed by hotel and motel owners that decided to sell their interest and screw the vendors.

A good Mitel dealer will change the password on the system first to protect the "owner" from unauthorized access to the system and second, to protect himself from owners that decide to screw the telephone vendor and walk away from the debt.

You really have some nerve taking the position that "we" Mitel dealers are doing something wrong. Take your vehicle to a repair shop, have a lot of work done and then just drive off without paying. Just how far do you think you could go before the police would be called? YOU STOLE equipment, labor and parts. Why do you think taking advantage of a Mitel dealer is different?

In the past, we dealers could place "mechanic's liens" on the property when an owner became a deadbeat. Those laws are gone, for the most part. So, what recourse do we have? The courts? What a joke. You need to calm down and redirect your ire towards the previous owner that probably owed money to the Mitel dealer.

Rcaman

good response Rcaman , the 500 to 1000 for a password most likely is to bring the account current with the existing vendor . this is not Mitel specific but certainly can apply to any system or manufacturer. the fact that the business changes hands doesn't erase previous debts

On the other side of the equation: I always recommend that vendors have a clause in their installation contracts, giving them permission to enter the premises and remove any equipment that has not been paid for, should a payment dispute arise.

See a lawyer to make sure it's legal in your state -- I am not a lawyer. This is not advice.

Otherwise, I agree with RCAman, it's the old owner who screwed the new owners AND the phone guys.

First off I apologize that I offended any mitel dealer,I am from Maine and have never been screwed by any of my hotels I service , that includes (Patel's) In This case the Property bought a new mitel 2 years ago from another vender which sold the system on a 3d party lease (so they got paid) this hotel got into trouble financially due to economy and building needed a lot of updating.The bank called in the loan My customer who I have serviced for over 30 years purchased at auction and paid off the lease and any outstanding debts at closing. The Mitel company called the new owner and asked to continue to service The New owners explained they have there own mitel tech that has been servicing there other 2 motels for over 30 years. Now the new owners completely renovate 48 rooms and expand front desk , pool heat everything updated .Now I come to add a few things like lobby guest phone ,laundry,maint,ect trunks and cant access CDE programming because company changed password , so I call mitel vender to reach out to them explain who I am , where I am and ask if they will work with me , they explain they cant give out there password because its the same for all there mitel all over the state , I say I understand I have a direct line installed on modem cant you call in and default password back to 1000 they said call Mitel they charge $750.00 so after going back and forth I offered $200 which is a fair price for 15 min work they did it for $350 . I could of bypassed them and got a flash card dumped the system and reprogrammed because the moss sheet was on site , but seeing the system is up and running it would of cost more in the long run . So in the short of it this was extortion and wrong that password is not theirs to sell . I dont do business like this If I change a password it also given administrator again sorry to offend anyone

your assuming the old owners screwed the mitel vender wrong
system was purchase on a lease and then paid off at closing for new owners. Venders hold there customers hostage when they change passwords and dont release it when things change hands

So the system was paid for..we get that. What about any adds, moves, changes, maintenance or any other outstanding bills owed to the previous vendor at the time the original owner went bust? I too have been burned by hotel/motels going under with outstanding balances. I'm sure the new owners got the property at a good price...getting the communications system up to specs is the cost of doing business. If the account is in good standing and a new company takes over maintenance then we call in and change the password to default not give them a password used at our locations. A communications company that doesn't change the default password is asking to have their customer hacked.

If you are a Mitel dealer, all you have to do is get your new owner to write a letter to Mitel, explaining the situation, naming the previous vendor, and asking for them to default the passwords (there are two of them.)

As soon as Mitel verifies there are no outstanding balances owed the previous vendor, they will default the passwords. The last time I had this done, there was no charge from Mitel. That may have changed as I have not had to do this for several years. I am sure the fee would be nominal if any at all.

I appreciate your frustration, however, your first post painted a broad stroke on ALL Mitel dealers as being unethical. Most Mitel dealers, that I have met, are honest, ethical telephone people who ALSO have to run a business. I know several Mitel dealers who have changed passwords back to default free of charge even though they were owed money from the owner or previous owner. I hope you have continued success dealing with this owner.

Rcaman

Just for your information, the name that you used as a motel owner happens to be on the NSA watch list as possible terrorist words.

Although anyone in this business has had the thought that they might be terrorists, now we have proof according to the NSA.

Rcaman

they reset the password for 350 ..where did 500 to 1000 come from ?