sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Automated attendant messed up

I searched thru the forums, but no one seems to have this same issue.

What is happening:
1) When people call in and we let the phone ring out or at night, it goes to extension 18 and then hangs up after the users vm msg.

2) when i try to login to the administrator account (intercom 777, 0 #) instead of the option to record the automated attendant greeting, it transfers me to extension 10

What i want to happen:
When the incoming is not answered, i want it to go to the auto greeting and have the option to inter a known extension or hear a directory listing.

i have read and re-read the manual but i cant get my head around it. At this point im certain i have pushed something wrong along the way.

any help would be great!

thank you

Would need to know what system, what release, which v-mail and what release.
Just off the top of my head sounds like you have an older VM where the admin box is 99 not 0.

If you need remote support with this you can go to www.walker-solutions.com and click on the remote support tap.

Thanks,

im sorry, i thought put that in there.

Yes it is an older system. the ACS started getting static so we had it repaired and now i have been left with the task of re-programming everything.

it is a 308 R5.0

What's the VM?

-Hal

The voicemail is going to be a VS mail - otherwise 0# wouldn't transfer to the operator

Thank you Michael.

Everything is all good now.

You're very welcome David and thanks for using Wallker Comm's remote support page.