|
|
Joined: Nov 2003
Posts: 480
Member
|
OP
Member
Joined: Nov 2003
Posts: 480 |
Hi guys, I have an XTS with the Vodavi digital Voicemail.(Blue box)When a message is left in a mailbox, I press the voicemail button enter the password and the prompt says " press 1 to receive the message, press 8 for more options etc etc. When I press 1 it just goes to the next option, press 8 for more options. If I press 1,2,1,2 then I can listen to the message. Does anyone have any idea why the digit 1 does not work anymore. Thanks
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Mar 2009
Posts: 183
Member
|
|
Member
Joined: Mar 2009
Posts: 183 |
I assume that you restarted the voice mail. Sometimes a restart will clear a few cob webs out of the way.
David
|
|
|
|
|
Joined: Nov 2003
Posts: 480
Member
|
|
OP
Member
Joined: Nov 2003
Posts: 480 |
Yes I restarted it several times. It still does not respond to the 1.
|
|
|
|
|
Joined: Jan 2005
Posts: 15,378 Likes: 13
Moderator-Vertical, Vodavi, 1A2, Outside Wire
|
|
Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,378 Likes: 13 |
Is this happening on all mailboxes? The reason I ask is that often times, silence gets recorded as a message in voice mail systems. This causes users to think that when they press 1, it isn't working when in fact as soon as they press 1, a recording of silence is played. When this happens, pressing the key to delete this message moves on to the next message for playback.
Ed Vaughn, MBSWWYPBX
|
|
|
|
|
Joined: Jan 2008
Posts: 3,821
Retired Moderator
|
|
Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
I agree with Ed. What you are hearing is a prompt left as a message. Hit 3 instead of 1 and delete it, then all should go back to normal.
Last edited by Derrick; 06/28/13 05:54 PM.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
|
|
|
|
|
Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
|
|
Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
Right. either a user inadvertently transferred a voice mail prompt or this user ignorantly set their extension as the notification number. I found lawyers to be the worst offenders of that error.
- Dave S. -
You can never appease your ideologue opponents.
|
|
|
|
Forums84
Topics94,284
Posts638,772
Members49,765
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
95
guests, and
273
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
