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#556098 - 08/10/13 07:54 PM Re: SX-200 ICP [Re: westerntelephone]  
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DSU Offline
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Houston, TX
Form 49 - is Bilingual Option enabled? If so, try disabling.

Rich

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#556149 - 08/12/13 06:59 PM Re: SX-200 ICP [Re: westerntelephone]  
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westerntelephone Offline
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Idaho Falls, Idaho USA
Bilingual option is disabled.

#556221 - 08/13/13 06:06 PM Re: SX-200 ICP [Re: westerntelephone]  
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Idaho Falls, Idaho USA
Is there even a way to change the checked out message? The only thing I found was a checked in message.

#556234 - 08/13/13 10:19 PM Re: SX-200 ICP [Re: westerntelephone]  
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Idaho Falls, Idaho USA
So the default recording for an un-occupied room is: "I'm sorry, no one is available to take your call, one moment please, you are being transferred to: the hotel operator". How could the part before "you are being transferred to: the hotel operator" have been changed?

#556440 - 08/17/13 02:46 AM Re: SX-200 ICP [Re: westerntelephone]  
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Houston, TX
That's why I suggested the bilingual option - if enabled, you will get two prompts "I'm sorry, no one is available..."
I thought someone might have recorded the wrong prompt in the wrong place -
Did you look into the voice mail record prompts? Is there anything for recording a checked in/checked out room prompt?

#556454 - 08/17/13 05:41 PM Re: SX-200 ICP [Re: westerntelephone]  
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Idaho Falls, Idaho USA
There is an option to record a guest checked in prompt. Nothing is recorded. If there is a guest checked out prompt I can't find it.

#556472 - 08/18/13 11:51 AM Re: SX-200 ICP [Re: westerntelephone]  
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Ann Arbor, MI
Maybe someone uploaded a replacement for the default? I haven't tried it, but I think if you secure telnet to port 2002, login and issue the startFtpd command, you will have ftp access to the files. I'd verify, but my test system is not handy.

This wouldn't be a random prompt though, maybe your choice of random isn't correct and the same prompt is played albiet not one that is expected.

#558029 - 09/16/13 08:46 PM Re: SX-200 ICP [Re: westerntelephone]  
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I still can't find a place to record a "checked out" message.

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