web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#556841 08/23/13 05:10 PM
Joined: Aug 2013
Posts: 2
Member
OP Offline
Member
Joined: Aug 2013
Posts: 2
UM8000, SV8100, and Exchange 20010.

I am trying to get my voice mails forwarded as .wav files to my email. I can configure it in Mailbox Manager, but the voice mails never arrive. But I can't figure out how to configure the email settings at System\Configuration\Email Settings -- eg, the outgoing email server, authentication information, global email address, etc. We have a local Exchange 2010 server, and I've tried every possibility I can think of for the outgoing mail server name -- the host name, the fqn, even the IP address, but I always get a message indicating the name could not be resolved.

Any suggestions would be appreciated. Thanks!

--Doug

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Apr 2007
Posts: 1,439
Member
****
Offline
Member
****
Joined: Apr 2007
Posts: 1,439
You need the exchange server FQDN or the IP address, what port to connect (typically 25 for Exchange), and you need to have UM licenses.

Did you purchase UM licenses with your voicemail? You need one per user.

You also need to have the email settings configured in the options menu of your mailbox settings.

This is probably best left to I.T. staff and your installer/service tech.

D

Joined: Jul 2005
Posts: 1,333
Member
*****
Offline
Member
*****
Joined: Jul 2005
Posts: 1,333
The UM8000 doesn't need a license for email delivery only port licenses.

Have a look at these two tech notes that may help

https://dl.dropboxusercontent.com/u...00%20email%20SMTP%20delivery%20setup.pdf

https://dl.dropboxusercontent.com/u/15032525/sib282%20UM8000%20%28SMTP%29%20E-mail%20Integration.pdf




Last edited by paulw; 08/25/13 05:42 PM.

Regards,

Paul W
Now back to a 0 day week. Love these 7 day weekends.
Joined: Apr 2005
Posts: 2,498
Likes: 2
Member
*****
Offline
Member
*****
Joined: Apr 2005
Posts: 2,498
Likes: 2
North America the UM8000 comes licensed for 5 seats for the voice mail to email, if more seats are needed additional license need to be purchased.


We get old too soon, smart too late
Joined: Feb 2006
Posts: 19
sk Offline
Member
Offline
Member
Joined: Feb 2006
Posts: 19
North America is 5 seats for IMAP or unified messaging. The SMTP is available.

Joined: Jul 2005
Posts: 1,333
Member
*****
Offline
Member
*****
Joined: Jul 2005
Posts: 1,333
Originally Posted by sk
North America is 5 seats for IMAP or unified messaging. The SMTP is available.

Same as down here. SMTP is free. We hardly ever sell any UM8000 on the 8100 these days due to problems with installers trying to get them to go and the InMail is good enough for 99% of installs and now with DeskTop Suite integration to InMail..
From my experience the UM8000 unified messaging has not worked correctly since Outlook 2003.


Regards,

Paul W
Now back to a 0 day week. Love these 7 day weekends.
Joined: Aug 2013
Posts: 2
Member
OP Offline
Member
Joined: Aug 2013
Posts: 2
Thank you for the links!

I'm not sure what's going on; I'm getting "Unable to resolve the outgoing e-mail server DNS name" on the UM8000 e-mail settings page, even when I enter the server's ip address rather than the dns name. I can telnet to the server OK on port 25. The server is on the same subnet. I don't think the installer configured DNS on the UM8000, but I don't think that should be necessary if I specify the IP address directly, should it?

Joined: Apr 2007
Posts: 1,439
Member
****
Offline
Member
****
Joined: Apr 2007
Posts: 1,439
You'll have to access the UM8000 with Putty to view the IP configuration.

Once in there you can view the TCPIP settings and the DNS info and change it if needed.

D


Moderated by  ttech 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,696
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,707 CTX100 install
186,794 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
jc2it 4
teleco 4
Who's Online Now
1 members (Toner), 103 guests, and 241 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5