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Joined: Sep 2013
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Hi guys, thanks to this forum it helps me a lot in my NEC troubleshooting. We have a SV8100 in our main office. I install the NEC DT700 IP terminal (NEC ITL-6DE-1A) and directly connected to our local network which was working flawlessly. Then we moved this IP terminal phone to our remote office and connected via the VPN but its almost 2 days now of troubleshooting and no-luck. It says server not found. I am only using the Web pro to do the programming. Is there anyone can shade a light on how to configure on the SV8100 via VPN. I already do the port forwarding on 5060,5080,5081 on our router but still no luck. Thanks
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Joined: Sep 2004
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You should be looking at the phone programming. Sounds like something isn't right on the phone.
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Joined: Apr 2005
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Confirm the port on the IP phone is 5080
We get old too soon, smart too late
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Joined: Sep 2013
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Hi guys thanks for the reply. The port is 5080. The phone is an IP Phone. I just wondering if there is any other configuration from the sv8100.
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Joined: Sep 2013
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This is what I did on the Phone. I follow some instruction I found on this forum as well. This is what I did.
1. I Disable DHCP Mode
2. I assign IP Address for local network eg. below
IP Address: 192.168.100.100
Subnetmask: 255.255.255.0
Gateway: 192.168.100.1
3. I Assign SIP Server Address (Sip Server Address & URI)
1st SIP Server (192.168.101.50 SV8100 from 10-12-09)
4. Then I change the port to 5080
5. I press Exit and Save
The phone reboots but it says server not found.
Is there anything that I missed. Please advice thanks.
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Joined: Sep 2004
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Your VPN is blocking ports or is not routing properly then.
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Joined: Jan 2008
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other port is 10020 to 10021,but if you are using VPN you don't need port forwarding.
JOHNNY
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Thanks Guys, I will review everything maybe I missed something. I will check what is blocking on my VPN or my routing table over the vpn. I will update you guys the progress..
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Joined: May 2013
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I don't suppose you are using NAT? That gave us problems once.
GraniteTCS.com
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are you able to ping/tracert the phone system from the remote site? are the subnets allowed to access each other in the VPN?
I would stick a wireshark at the phone end and see if there is any response form the phone system to start.
what about gateways? are they correct?
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