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Joined: Apr 2005
Posts: 21
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OP
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Joined: Apr 2005
Posts: 21 |
Just installed an SBX system and customer is getting complaints the MOH is too loud. Is there a way to turn down the volume? The call was coming in on CO line and was placed on hold.
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
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Using PC admin go to nation specific (pgm 411) All RX Gain Control. Find music 1 on the top row of the box. Look for TO ACOB on the left column. Where they meet lower the number. You may have to reset the ksu for the change to take effect.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Apr 2005
Posts: 21
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OP
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Joined: Apr 2005
Posts: 21 |
Thanks for your help. I will give it a try.
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