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Joined: Jan 2005
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True, but I often find that the end user doesn't know what to ask for when selecting service providers; they are only shopping price or falling for a good sales pitch.

Everyone here who knows anything about VoIP knows that the compression (sampling) rate of digitized sound varies greatly. Voice traffic is choppy and easily patched back together at even the worst sampling rate, yet smooth/constant sounds as with music are nearly impossible to recreate. This is perhaps the easiest way to detect a cheap deal on the service provider.

I find that calling and listening to music on hold is the easiest way to tell just how well the service provider is doing. Calling a fax or modem is also a good indicator. If you are able to hear the tones without distortion, then they are doing a good job.

Oh, and as it was said earlier, this issue has nothing to do with the brand or model of the phone system.


Ed Vaughn, MBSWWYPBX
Atcom VoIP Phones
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Thank you Mr. ED. It is what it is.Lets all come to reality and have a good holiday.


-TJ-
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Originally Posted by EV607797
True, but I often find that the end user doesn't know what to ask for when selecting service providers; they are only shopping price or falling for a good sales pitch.

Oh, and as it was said earlier, this issue has nothing to do with the brand or model of the phone system.

I don't think that people even realize that different codecs can respond differently to different languages. We are in a new head space and at the moment, most customers who are switching to Voip are not aware of the new landscape. I think the companies who are up front and can weather the storm will come out stronger than ever, but too many companies are more interested in sales than customer retention!

I completely agree that this is not a vendor related problem, it is a standards problem, well actually not even standards related. It is customer decision related but the problem is, nobody is telling the customer that they even have this decision to make and what the consequences are!

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agree! I Feel the selling agent should be responsible for education of the end user. This day and age seems like most don't really care or have the knowledge to educate the end user.....


-TJ-
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Music on hold over VoIP... never sounds correct.

D

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