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Joined: Sep 2007
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Power went out overnight and has resulted in the processor powering up but none of the extensions get power. Power failure extension 10 gets no dial tone. It's a Partner ACS 509 R8. Any suggestions on where to start looking or is it hopeless.
Thank you
Jeff
If you aren't fired with enthusiasm, you will be fired with enthusiasm - Vince Lombardi
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Joined: Dec 2005
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Spam Hunter
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Spam Hunter
Joined: Dec 2005
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If it is a stand alone processor and another power cycle doesn't fix the problem...I'd replace the processor.
I Love FEATURE 00
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Joined: Sep 2007
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Joined: Sep 2007
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It's been power cycled numerous times with and without the voice mail module, the processor has been reseated in the carrier also. Anyone have a used or refurbished unit they want to sell ASAP?
If you aren't fired with enthusiasm, you will be fired with enthusiasm - Vince Lombardi
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
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Try it as a stand alone if you haven't yet
Russ runs a local service and private tech center. ![[Linked Image from sundance-communications.com]](https://www.sundance-communications.com/installers/logos/65graphic.jpg) [/url]
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Joined: Sep 2005
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RIP Moderator-General
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RIP Moderator-General
Joined: Sep 2005
Posts: 898 |
Hey wheelguy..don't have an R8 on the shelf but I have an R4 you could borrow to get them back in service at least until you get one if you need..Give me a shout
...bob...
Bob Wells
WellComm, Inc.
"As long as nobody's dead or in jail, it can't be all that bad ! "
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RIP Moderator-Nisuko-Tie, General
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RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
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have you removed the battery's with the power off to default it ?
Skip
------------------------------------
Serving SW and West central Fl since 1984
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Joined: Jun 2001
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Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
There was a "Know" issue with some R.7's where the processor would have a green light but all ext's would be dead.
I thought it was just a certain S/N span of R.7's.
But anyhow, if you have the stand-a-lone control unit plugged into know good A/C power and you plug a know good 2pr cord from control unit to phone,........ then yeah, your ACS is bad.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Dec 2005
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Spam Hunter
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Spam Hunter
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With most software releases of the R7 and the R8, the backup batteries only function is to keep the change batteries banner from appearing on the displays at x10 and x11.
I Love FEATURE 00
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