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Joined: Sep 2009
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I have a customer with an SBX IP 320 ver. 3.5 with voice mail. They called and said that they are trying to forward a message from one box to another, but when they dial 6 and the extension number, it says "time has expired". I have not seen this before. Anyone know what I am missing?


Scotty Woods
Installation Technician
N.E.T. Systems
Blytheville, Arkansas
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Once again the user is either adding a key or missing a key. Note step 3

Forward a Message (using 24-btn digital phone)
While listening to a message:
1. To add a comment to your message
use the “Navigation” button to select
the “Add” soft key, record your
comment, and press # … the message
will replay, including your comment.
-or-
To forward message “as is” press 6.
2. At the prompt, dial the station number
where you want to send the message.
3. When prompted (if greeting exists):
• Press 1 for regular delivery
• Press 2 to mark urgent
Note: Only 8-hour voice mail systems
retain forwarded messages.

Last edited by Derrick; 03/10/14 07:34 PM.

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Thanks Derrick, I will see what I can find out this morning.


Scotty Woods
Installation Technician
N.E.T. Systems
Blytheville, Arkansas
Joined: Sep 2009
Posts: 162
Member
OP Offline
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Joined: Sep 2009
Posts: 162
Um, nope, Duh moment here, or there, she was trying to transfer to a user that does not have a mailbox........


Scotty Woods
Installation Technician
N.E.T. Systems
Blytheville, Arkansas

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