Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Mitel 5000 Dual T1/E1/PRI cards failing
#570017 04/10/14 12:24 PM
Joined: Jul 2013
Posts: 81
Member
OP Offline
Member
Joined: Jul 2013
Posts: 81
I've had 2 fail in the last two weeks.
Two different customers have had the same thing happen.
Advanced monitoring says the card is working.
Little check mark.
The card itself seems to reboot with it's watchdog over and over. The card flashes once, tries to load and then after a few seconds this starts over.
On the second system, it was 5.1, upgraded it to 6.1 and that didn't help. Replaced the card, and the replacement card immediately starts working.
Each was about 5 years old.
I'm used to rarely having the problem actually be the card as opposed to telco.


Mitel search for systems, cards, phones, software, manuals and repairs!
Re: Mitel 5000 Dual T1/E1/PRI cards failing
NotNotCity42 #570043 04/10/14 03:25 PM
Joined: Feb 2006
Posts: 1,716
Member
***
Offline
Member
***
Joined: Feb 2006
Posts: 1,716
Did you test the circuit before replacing the module? I had a similar issue with an EL and a PRI. Windstream insisted the circuit was working. When I replaced the module, the circuit started to work, but then, after a week or two, would fail again. The last time it happened, I jacked in the T-Berd into the smart jack and the circuit started to work. What I saw was the circuit going in and out of sync, sometimes 10 times in a row. Of course, with the T-Berd in the circuit, the Mitel saw a good sync in the circuit.

The only way I could get the Windstream tech to fix their circuit was to have him come and see for himself. He mumbled something, went back to the CO. The circuit went down for a couple of minutes and then came back up. It has been working without error for a year now.

Rcaman


Americom, Inc.
Where The Art And Science Of Communications Meet
Re: Mitel 5000 Dual T1/E1/PRI cards failing
NotNotCity42 #570054 04/10/14 07:46 PM
Joined: Jul 2013
Posts: 81
Member
OP Offline
Member
Joined: Jul 2013
Posts: 81
I did not.
I wasn't involved with the 1st one that was replaced at a site about 2 weeks ago.
The second site, I just brought out a replacement card to the tech who had gone to site.
The only real testing done was with a loopback tester.
Failed to get a reaction from the card, looping to the smart jack made the smart jack happy.
But, with your example, the thing is I think these 2 are the 1st I've needed to replace.

Re: Mitel 5000 Dual T1/E1/PRI cards failing
NotNotCity42 #570064 04/10/14 10:58 PM
Joined: May 2009
Posts: 1,198
Member
*****
Offline
Member
*****
Joined: May 2009
Posts: 1,198
I've only had to replace one, and it behaved exactly as you describe. Sounds like a coincidence that you had two fail in such a short period.


Moderated by  DrPbx 

Link Copied to Clipboard
Forum Search
Most Recent 5 Post
Vertical Summit VS-5001 Headset randomly quit working
by crazysupratt - 08/10/20 11:09 PM
Temporary Drop Removal & BSPs.
by dexman - 08/09/20 08:42 PM
XTS Won't Restart Without Initializing
by EV607797 - 08/09/20 04:04 PM
Handset can call out, but not receive calls
by WildBill - 08/06/20 06:01 PM
Abandoned/Obsolete Armored Copper Drop.
by dexman - 08/06/20 12:10 AM
Who's Online Now
39 members (dexman, justbill, nonameyet, RATHER BE FISHING, newtecky, nortelvoip, Arthur P. Bloom, Silversam, morephones, hbiss, crazysupratt, Biztel Cuban Okie Tech, jeffmoss26, Bob3470, Ironhedz, skip555, Yoda, Mercenary Roadie, nfcphoneman, High Mesa Communications, Professor Shadow, Ruben, Touch Tone Tommy, jzett, Carl Navarro, tylan, mbhydro, KRRath, STS E, mtncomm1, adteldon, gelehu, jknichols, Answer The Phones, iatech3800, BobRobert, R4+Z, metelcom, JBean3329), 563 guests, and 80 robots.
Key: Admin, Global Mod, Mod
Popular Topics (Views)
Forum Statistics
Forums94
Topics93,867
Posts636,763
Members49,329
Most Online5,661
May 23rd, 2018
Today's Birthdays
Bujones, davesydney84, diegos, George Kuilan, jesse_ohio, MadMaestor, Rene
Newest Members
bmerri19, Henry VIII, jmontler, barryv, carag62
49328 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
EMP & Lightning Home Surge Protection
EMP - Click Here!
Top Posters (30 Days)
dexman 44
Ruben 20
hbiss 17
DonaldR 17
Bluewater Sailing
https://www.patreon.com/bePatron?u=5256033
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2020
Trusted Partners