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Problems registering smt-w5120 to Officeserv 7030
#570533 04/20/14 05:01 AM
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I am trying to register a smt-w5120 to a officeserv 7030. I am using a 3rd party AP with no security on it in an attempt to eliminate problems with registration.

Following are the settings that I am using:
Non SIP Mode
Static IP
Phone IP: 192.168.1.147
System IP: 192.168.1.151
Phone Gateway: 192.168.1.1
Netmask: 255.255.255.0
SSID - Auto
SSID List -
User ID - 3213
Password
QOS - ON

It then tries to connect.

ERROR: Invalid User ID

is there some settings that I have not setup with the 7030 phone server?

any help would be greatly appreciated.


Last edited by gigabytesigns; 04/20/14 05:11 AM.
Samsung Telephones and Equipment
Re: Problems registering smt-w5120 to Officeserv 7030
gigabytesigns #570535 04/20/14 06:01 AM
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Do you have a license for the phone?
Is register vowlan turned on?
Whitelist disabled or ip range in the appropriate whitelist?

*edit*

32xx are the default fixed ip phone extensions.
33xx are the default wireless ip phone extensions.

Last edited by nameless; 04/20/14 06:03 AM. Reason: more information
Re: Problems registering smt-w5120 to Officeserv 7030
gigabytesigns #570556 04/21/14 02:25 AM
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yes we have a license for the phone.

vowlan is turned on and Static WIP policy is enabled.

I also entered the appropriate IP address in IP Pool to make sure.

I changed the ITP information on ext 213 to use user ID 3301 as suggested.

ERROR: Invalid User ID

Re: Problems registering smt-w5120 to Officeserv 7030
gigabytesigns #570557 04/21/14 02:32 AM
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You can't use an itp extension for a wip phone, that's your issue.
You need to setup the extension you want add a wireless ip phone which is different the normal desktop ip phone.

Re: Problems registering smt-w5120 to Officeserv 7030
gigabytesigns #570558 04/21/14 03:45 AM
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Where is spot to add that info in? Sorry for my ignorance.

Re: Problems registering smt-w5120 to Officeserv 7030
gigabytesigns #570559 04/21/14 04:00 AM
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I'd you search for wip and/or wireless in dm you should find it.
If you enter extension 3301 as the user id the phone should register.

Re: Problems registering smt-w5120 to Officeserv 7030
gigabytesigns #570636 04/22/14 07:11 AM
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MMC 846 / 2.7.3 WIP Information

Re: Problems registering smt-w5120 to Officeserv 7030
gigabytesigns #570715 04/23/14 03:37 PM
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When I try to access 2.7.3 with OSDM software it says: "No Data!"

Re: Problems registering smt-w5120 to Officeserv 7030
gigabytesigns #570733 04/23/14 08:48 PM
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Then you don't have a slot in a virtual cabinet set as wipp.

Re: Problems registering smt-w5120 to Officeserv 7030
gigabytesigns #570750 04/24/14 04:03 AM
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is there a specific slot that should be setup as WIP?

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