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e5000i-8 station ID issue
#570782 04/24/14 05:23 PM
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I have 2 e5000i-8 phones in my office that I cannot get to respond w/ *00. This works on every other e5000i-8 in my office but not on these 2. I have read through most of the manuals I can get my hands on and there is NOTHING about this, just press *00 for station id.
The manuals are a bit confusing on what features are really available on this phone and SIP phones.
Any ideas?

Comdial Vertical Telephones & Equipment
Re: e5000i-8 station ID issue
SpencerTech #570795 04/24/14 09:34 PM
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What system are these phones running on?


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Re: e5000i-8 station ID issue
SpencerTech #570802 04/24/14 11:02 PM
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Sounds like a Vertical Wave.


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Re: e5000i-8 station ID issue
RATHER BE FISHING #570805 04/24/14 11:21 PM
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Originally Posted by RATHER BE FISHING
Sounds like a Vertical Wave.


That's what I was thinking as well.


www.myrandomviews
"Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about"

Retired, taking photographs and hoping to fly one of my many kites.
Re: e5000i-8 station ID issue
SpencerTech #570815 04/25/14 04:38 AM
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Ayup, Vertical Wave w/ Viewpoint Call Center - ACD. What is odd, is one of these 8 butt phones is associated w/ an agent in VP, just can't use the phone feature codes or programmed feature buttons for it. *50-56. It has a station ID setup in the section for using a diff station location, but I can't get the phone itself to give me the station ID when I *00.

Re: e5000i-8 station ID issue
SpencerTech #570831 04/25/14 05:37 PM
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When ever I had something weird like that I would uninstall the set in Global Administrator and rebuild. I would also make sure *00 is dialed with the handset down, the speaker is working and you haven't exceeded the user license/ call center agents license.


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