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Joined: Apr 2014
Posts: 1
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OP
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Joined: Apr 2014
Posts: 1 |
Hi all,
New to the forum but have been supporting BCM 400 / 50's as IT Manager for a credit union for 5 years.
I just finished setting up a USED BCM 50. I copied the CCR and AA setting from the other BCM's into the USED one.
I have one AA setting that is routes calls to our call center. I can dial the DN from within the branch, but when selected by the AA I get "The person you have called is not available"
Any ideas?
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Joined: Oct 2012
Posts: 251
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Member
Joined: Oct 2012
Posts: 251 |
Almost has to be something setup improperly in the CCR tree - if you can dial the Call Center pilot number internally and it works, then I would launch BCM Monitor & see what happens when you dial in and press the key associated with the Call Center Pilot.
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Joined: Feb 2005
Posts: 1,615
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Joined: Feb 2005
Posts: 1,615 |
Maybe posting how you have it programmed might help.
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