Phone Systems

Sponsored by Atcom
Get a free phone!
Previous Thread
Next Thread
Print Thread
Rate Thread
#572762 06/07/14 05:44 PM
Joined: Mar 2009
Posts: 381
Member
OP Offline
Member
Joined: Mar 2009
Posts: 381
My client is changing to a PRI once AT&T gets their fiber in place. We're going through the dance with them about lines and ports. I have made a few changes on PRI's before but never ordered from scratch.

My problem is that AT&T is telling me that as it is not analog (duh) the 2 hunt groups are all assigned in my switch and not from the CO. This just doesn't seem right to me??

Can I get a little enlightenment?

Joined: May 2003
Posts: 2,924
Member
*****
Offline
Member
*****
Joined: May 2003
Posts: 2,924
Use DID pointed to your IRG's.
IE: 5566 to 601 Hunt group 1, IRG one.

5557 to 602 Hunt Group 2 IRG two.

Joined: May 2003
Posts: 2,924
Member
*****
Offline
Member
*****
Joined: May 2003
Posts: 2,924
Some providers may be able to limit the # of channels taken up by any 1 DID.

Joined: Jan 2007
Posts: 2,095
Likes: 1
OBT Offline
Admin
*****
Offline
Admin
*****
Joined: Jan 2007
Posts: 2,095
Likes: 1
All telephone numbers that come in on the pri can come in as many times there are available channels so you point the number to a group as Brokeda said

You can restrict the amount of calls that come in on each number / group by number of agents in the group and queue size


“I have not failed. I've just found 10,000 ways that won't work.”

Moderated by  Carl Navarro, OBT 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics93,367
Posts634,553
Members49,523
Most Online5,661
May 23rd, 2018
Popular Topics (Views)
Today's Birthdays
Alexander Innard, Allen Wesley, junipered, plunger, TELCO_PC_MAN
Newest Members
FredSkidoo, tspa, xtrememachines, sossel, Devon Capman Sr
49,523 Registered Users
Top Posters (30 Days)
Toner 24
dexman 12
Ruben 7
R4+Z 6
teleco 5
Who's Online Now
6 members (hitechcomm, nfcphoneman, Toner, Curlycord, nortelvoip, Yoda), 17 guests, and 8 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: Business Telephone Systems Canada | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2022
Powered by UBB.threads™ PHP Forum Software 7.7.5