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Joined: Mar 2009
Posts: 393
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OP
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Joined: Mar 2009
Posts: 393 |
My client is changing to a PRI once AT&T gets their fiber in place. We're going through the dance with them about lines and ports. I have made a few changes on PRI's before but never ordered from scratch.
My problem is that AT&T is telling me that as it is not analog (duh) the 2 hunt groups are all assigned in my switch and not from the CO. This just doesn't seem right to me??
Can I get a little enlightenment?
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Joined: May 2003
Posts: 2,924
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Joined: May 2003
Posts: 2,924 |
Use DID pointed to your IRG's.
IE: 5566 to 601 Hunt group 1, IRG one.
5557 to 602 Hunt Group 2 IRG two.
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Joined: May 2003
Posts: 2,924
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Joined: May 2003
Posts: 2,924 |
Some providers may be able to limit the # of channels taken up by any 1 DID.
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Joined: Jan 2007
Posts: 2,116 Likes: 2
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Joined: Jan 2007
Posts: 2,116 Likes: 2 |
All telephone numbers that come in on the pri can come in as many times there are available channels so you point the number to a group as Brokeda said
You can restrict the amount of calls that come in on each number / group by number of agents in the group and queue size
“I have not failed. I've just found 10,000 ways that won't work.”
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