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#574638 07/15/14 03:54 AM
Joined: Mar 2011
Posts: 101
ltcomm Offline OP
OP Offline
Joined: Mar 2011
Posts: 101
Hello All
I have a customer with a ACS 4.0 and has a problem with line 6.
They say they tried to transfer the call and it got stuck.
When i looked at it it just flashes red then green then red then green.........on all the phones and no one can pick it up anymore.

Any ideas?

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ltcomm #574645 07/15/14 11:04 AM
Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
Moderator-ESI, Shoretel
Joined: Aug 2002
Posts: 2,608
Reboot it to start and then test and see if it happens.

If so swap line 6 with another line and see if it stays on line port 6 or follows the line to the new line port.

If it stays on 6 it is a bad line port. If it follows to the new port it is the CO line.

ltcomm #574660 07/15/14 03:06 PM
Joined: Mar 2011
Posts: 101
ltcomm Offline OP
OP Offline
Joined: Mar 2011
Posts: 101
I didn't try a reboot because the battery was bad and needs to be replaced.(didn't have any with me)
But I did unplugg the line and it still flashed.
I'll try the reboot when I go back out.

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