|
|
Joined: Jun 2004
Posts: 310
Member
|
OP
Member
Joined: Jun 2004
Posts: 310 |
We have a customer ( 7200S V 4.53C ) with POTS lines, that is getting inbound calls from a CID source labeled 1100 These calls ring in to SG 500 call buttons, not DT buttons. It's not someone hacking the system, since there's no outside source of the calls.
We've used SMDR to track the calls and they have no source. They're not IC calls and no trunk displays.
I've used port status to watch the calls as they were ringing. While the call was ringing, port status showed nothing ringing to the 3 phones in the 500 group.
I'm up against a brick wall in terms of finding the problem. My tech support guy ( at distrib ) is still scratching his head.
Any thoughts would be appreciated.
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
Joined: Nov 2009
Posts: 602
Samsung Moderator
|
Samsung Moderator
Joined: Nov 2009
Posts: 602 |
What kind of phones? I actually see this a lot with legacy DCS phones version 1.1 or lower on an Officeserv. Edit* If they are not DCS phones make sure the phones you have register to what they actually are in 6.2.1. There's was a certain repair center that liked to refurb iDCS phones and put the wrong chips in them. 28's would register as 18's and vice versa causing them to do strange things.
Last edited by Genesiscomm; 08/12/14 11:16 AM.
|
|
|
|
Joined: Jun 2004
Posts: 310
Member
|
OP
Member
Joined: Jun 2004
Posts: 310 |
They're all iDCS 28 and they're registered as such. How did the old DCS phones manifest this ???
|
|
|
|
Joined: Nov 2009
Posts: 602
Samsung Moderator
|
Samsung Moderator
Joined: Nov 2009
Posts: 602 |
|
|
|
Forums84
Topics94,262
Posts638,697
Members49,757
|
Most Online5,661 May 23rd, 2018
|
|
0 members (),
140
guests, and
24
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|