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I ran the 11.7 update. The system went through all the steps and rebooted, but showed the update had not been applied. I ran it again. This time the system locked up and never finsihed all the steps. Now, I can PUTTY into the VM server, but the phone system cannot contact the Voicemail system, and the Web Manager interface cannot reach the VM server.
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Joined: Apr 2005
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What version is the SV8100?
What was the version of the UM8000 prior to upgrade?
We get old too soon, smart too late
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Joined: Jun 2014
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Sv8100 was updated to 9.5 on Friday. UM8000 had the 11.6 update.
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Joined: Sep 2004
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Check your licensing and your IP address that is set in 10-XX for that card.
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Joined: Apr 2005
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Did you use the command line method or the web console?
Have you contacted NTAC?
Last edited by dans; 09/03/14 01:51 PM.
We get old too soon, smart too late
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Joined: Jul 2005
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Regards,
Paul W
Now back to a 0 day week. Love these 7 day weekends.
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Joined: Jun 2014
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Thanks for the helpful guide. I hope I don't have to go there.
I originially ran the update from the web console. Today, I ran both the 11.6 and the 11.7 updates from a USB stick from the command line on the UM8000 itself. I now have voicemail back online.
The new behavior is the Web Admin Console. When going to the 10.0.*.***/admin in a web browser the page immediately goes to
https://10.0.*.***/update/doUpdate.html. Initialize, Extract, and Execute are green checked, while Cleanup and Finish are "Not Started". Going to this address from another computer yields a "Server is being updated" message. Meanwhile, nothing is happening on the server and voicemail is functioning as it should at this point.
How do I get the Web Console to realize the update is over and to go back to normal?
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Joined: Apr 2005
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Have you tried using putty to reboot the server?
We get old too soon, smart too late
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Joined: Jun 2014
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Make sure the time on that card matches the system and the system is right.
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