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Joined: Mar 2014
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AVAYA IP Office 500
Customer asks that main lines go to AutoAttendant at day time, go to an extension at night time.
my programming as following:
Time profile- day: 7:00AM – 5:00PM Monday to Friday
________________Night 5:00PM – 7:00AM Sunday to Saturday
________________________7:00AM – 5:00PM Sunday, Saturday
Auto Attendant-Name= attendant 200
_______________Action: key Action Destination
_______________________1 transfer 276
_______________________...
_______________________9 transfer Main Grp
Incoming Call Route- Incoming number = 07xxxxxx00
_______Destination Day time = AA: attendant 200
________________________Night time = 316
But it always goes to AA, never switch to night mode.
Do I need a button to switch to night mode manually?
Somebody said AA doesn't work with time profile, and the programming here would not work. It that right?
Last edited by crazyfrog; 09/11/14 10:15 PM.
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Joined: May 2004
Posts: 1,663 Likes: 4
Moderator-Avaya
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Moderator-Avaya
Joined: May 2004
Posts: 1,663 Likes: 4 |
So, you have the business hours set.
Where are you using them? Easiest place would be the Incoming call route. For the destination, use the time profile, and send the calls where they need to go. Then the default would be if it is outside of those hours...
For both you can set a fallback route, in case VM is not available.
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Joined: Mar 2014
Posts: 160
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As you can see, in the incoming call router, day time it should go to AA, night time it should go to extension 316.
But it doesn't go to 316 after hours, and I didn't find a button programming to turn it from day time to night time.
Neither it will switch between day/night mode automatically, nor manually.
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Joined: Jul 2001
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Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,342 Likes: 10 |
Would you be able to email the configuration or post it somewhere to download? That would be the easiest way to double check your time profiles and call flows.
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Are you running "Basic, Essential or Pro"?
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Mar 2014
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IP Office Manager version 9.0.2.0 build 860
I am not sure it's what you mean.
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Joined: Mar 2014
Posts: 160
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May I have your email? So I could email you the configuration.
some techs have give us another solution for this, the main idea is put to destination into two hunt groups, use "Night service fallback group" to turn it into night service.
I am still wondering how to turn it from day mode to out of service mode or night service mode. It should be very simper if we just use time profile.
But it looks like time profile doesn't work at all, at least there is not a button function to turn it from day to night or out of service.
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